USA Flag

Official website of the Department of Homeland Security

The U.S. Department of Homeland Security Transportation Security Administration Seal

Transportation Security Administration

What passengers are saying about TSA

Friday, November 8, 2019
What passengers are saying about TSA

Passengers at John F. Kennedy International Airport in Queens, New York say they had a VERY positive experience with several TSA employees. “We recognize the professionalism and outstanding customer service we experienced with TSA officers that night. It is not an easy job to deal with the high volume of people traveling through security, especially at JFK International Airport.”

A Chicago, Illinois passenger commented that his experience with TSA was warm and friendly. “The officer’s ability to go the extra mile and take his time to assist us truly put a smile on my face. Thanks for your outstanding service.”

In Austin, Texas the TSA Cares officers provided vital information and accommodations to assist us on our arrival, check-in, and boarding. “TSA Cares provided valuable information and assistance in getting us set up prior to arrival.”

A passenger with a service dog, walking through Ronald Reagan Washington National Airport in Washington, D.C. said that TSA officers were extremely efficient in the performance of their duties. “They were totally professional and knowledgeable of service dog procedures. This was the absolute best experience I've had at any airport!”