What People Are Saying About TSA

Friday, March 6, 2020
Phoenix Picture


A Phoenix passenger talks about losing her ID while on a business trip far from home and expressed her deep gratitude for an officer’s professionalism and courtesy.

“[The officer] made what I thought would be the hardest part of my trip and my worst nightmare the easiest part of the whole process.”

Columbus, Ohio


Columbus Ohio Picture
l too often the media puts the TSA or police on blast for some minor indiscretion, but rarely ever do they recognize the many incredible stories of [officers] going above and beyond the call of duty. At John Glenn International Airport, Ohio, a supervisory TSA officer, went well above the call of duty.”

“[She] made our day and proved there are good people out there with integrity who will help you without expecting anything in return. God bless her!”

Fort La

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uderdale, Florida

A local sheriff’s department officer observed a supervisory TSA officer who exhibited exceptional customer service skills while interacting with a passenger who was experiencing an anxiety attack.

The passenger service specialist, who specializes in dealing with unique situations, went above and beyond her supervisory duties to assist a passenger in need.  “One passenger requests her assistance every time they fly through Fort Lauderdale because of her customer service skills, understanding of disabilities, patience, and kindness.”

Lubbock, Texas

A Texas flyer said, “I was planning

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to fly to Denver and realized at the security checkpoint that I had forgotten my wallet with all my identification, at home. When I approached a TSA officer with my dilemma, he was calm and tried to present solutions.

His kindness and concern for me were both heartwarming and beyond the call of his duties as a TSA officer. I am both grateful for and humbled by his help. He is truly a wonderful example and should be commended.”