I wanted to say that I very much appreciated how well the team did their job! Bravo Zulu [Well done]!
Traveling as an amputee has its own set of issues, but your team allowed me to travel with ease. The [Norfolk International Airport] team should be a model for other teams to follow.
Lt. Cmdr. Jamie J. Sigala, U.S. Navy, Ret.
I want to say thank you - I appreciate [Program Specialist] Mike Ditlevson’s attention to my issue. I felt he really went above and beyond for me. I also want to [say] thank you for the leadership that allows people like Mike to do their best work. Count me a new TSA fan!
Salt Lake City, Utah
Things worked out, but the experience could’ve been so much worse. It wasn’t, because TSA Officer [Judi] Espinosa took a little extra time to help resolve an emotional moment.
It’s clear to me that TSA officers are subject to a fair amount of abuse in their jobs, and I suspect it requires a large dose of self-discipline to reach through the fortress walls to help.
I have no idea what TSA Officer Espinosa is getting paid, but I can confidently declare it is not enough given the skill and capability she brings to the job.
Please pass along the gratitude of Scott and Samantha Simpson for TSA Officer Judi Espinosa in Salt Lake City.
[TSA Officer Ester] Barrett was kind, caring and professional. She did her job and made sure that I was comfortable and OK. Being weak and sick in such a situation can be miserable, and Barrett made it no big deal. Her caring manner and her professional demeanor made all the difference in the world.
With my low blood sugar situation, what could have been a catastrophe was instead mitigated by the actions of Barrett. And then suddenly, Barrett had completed the screening, and I was on my way to find my big breakfast and fly home.
All was well because of the actions of TSA Officer Esther Barrett.
Thank you, thank you, thank you.