Employee Stories

A TSA officer pays his respects to Los Angeles International Airport TSA Officer Gerardo Hernandez who lost his life in the line of duty on November 1, 2013. (TSA LAX photo)

Ten years later - memories of fallen TSA officer still vivid

November 1, 2023

TSA lost its first officer in the line of duty 10 years ago today, and the memories of that tragic day are still vivid in the minds of the people who worked with him to protect the traveling public as well as employees across the agency.

The side X-ray image of the skull showing a mass in the cranium. (Photo courtesy of TSA SLC)

Hair-raising head case in Utah suitcase

October 31, 2023

When Salt Lake City International Airport (SLC) TSA Officer Justin Buttars looked at the image on the screen in the checked baggage resolution area (CBRA), staring back at him was a suspicious and downright creepy item…

TSA officers team with Secret Service to provide security screening for the 78th United Nations General Assembly. (TSA photo)

Hand-in-hand – TSA, Secret Service partner to secure New York during UN General Assembly

October 30, 2023

An event of global significance, 150 delegations with the support of 73 federal and local agencies converged on New York City for the 78th United Nations General Assembly, and TSA was in the thick of the action.

EAT STSO Alan Holiman (Photo by Roselia Ortiz)

Who do you call? Supervisory TSA officer to save the day when passenger falls ill

October 26, 2023

When a passenger suddenly became ill in the boarding area of Pangborn Memorial Airport (EAT) in Wenatchee, Washington, an airline gate agent knew exactly who to call for help – Supervisory TSA Officer Alan Holiman.…

Special Agent Taj Mathew conducted a polygraph demonstration. (Photo courtesy of SCPA)

On the clock –TSA polygraph examiner

October 25, 2023

After being accused of theft by a passenger while screening on checkpoint, a TSA officer (TSO) voluntarily submitted to a polygraph test to help clear his name.

That’s when the very stressed Officer first met TSA Special Agent and…

TSA Administrator David Pekoske joins CISA Director Jen Easterly during a fireside chat moderated by Cybersecurity Reporter Sean Lyngass at DEF CON 31.

#BeCyberSmart, protect yourself! TSA cyber ready

October 23, 2023

The traveling public knows TSA best for our agency’s mission to protect the nation’s transportation systems, but TSA plays a key role in battling cybersecurity threats and has some tips for all of us to protect…

Chattanooga Metropolitan Airport LTSO Donna Rice (center) and her TSA brothers and sisters in pink continue to support one another through thick and thin. (Photo courtesy of Donna Rice)

Tickled pink update - Chattanooga TSA breast cancer survivor thriving

October 18, 2023

In June, we introduced you to Chattanooga Metropolitan Airport (CHA) Lead TSA Officer Donna Rice and her TSA brothers and sisters in pink.

Rice was diagnosed in January 2022 with triple negative invasive ductal carcinoma. At the time of…

U.S. Air Force Spark Cell participants joined TSA’s Lift Summit for a day of collaboration and learning. (Photo courtesy of Lift)

Big ideas showcased at TSA Lift Innovation Summit

October 18, 2023

Last month, TSA hosted its second annual Lift Innovation Summit. The event provided training and resources to Lift Cell Innovation Officers and showcased the unique innovations coming out of the agency’s newest solution sourcing program.

Deputy Administrator Holly Canevari at the TSA Surface Transportation Security Readiness Facility (STSRF) in Pueblo, Colorado. (Photo by Holly Canevari)

New TSA deputy administrator advances mission by building impactful partnerships

October 16, 2023

Holly Canevari began her tenure as TSA’s Deputy Administrator (DADM) with the wind at her back, having a push of confidence from her well-known strong collaborative reputation she upholds from her…

Denver Police Department Officer Arlen Anderson, Pat Mracek from the Veterans Memorial Flight, Inc. and Denver International Airport TSA Security Inspector Carlos Feigelmuller. (Photo courtesy of TSA DEN)

Kudos Across America – Denver

October 12, 2023

EDITOR’S NOTE:  Recently, Denver International Airport received the following thank you from a grateful passenger for their help in accompanying the Western Nebraska Veterans Honor Flight group through the airport…

2023 TSA National Softball Tournament champion Miami (MIA) Power

TSA teams battle, unite at national softball tournament

October 11, 2023

The Major League Baseball playoffs are in full swing, but eight eastern TSA teams swung for the fences and bragging rights in their own competition – the 2023 National TSA Softball Tournament.

The Miami Power, made up of TSA employees from…

(TSA stock image)

Kudos Across America – Portland, Oregon

October 4, 2023

I know you get a lot of complaints (I see the signs warning people about not harassing agents). 

Today's experience warrants some huge praise. My stepdaughter is autistic and gets overwhelmed easily. Between the crowds and the lack of …

Detroit Metropolitan Wayne County Airport TSA Manager Clinton Shrum (Photo by Matthew Schnebelt)

TSA manager saves man from possible suicide at DTW

October 2, 2023

A TSA manager happened to be in the right place at the right time after having a gut feeling something was wrong as he drove to work at Detroit Metropolitan Wayne County Airport (DTW).

Around 3:45 a.m., Clinton…

A view inside Detroit Metropolitan Wayne County Airport (DTW). (DTW Facebook photo)

J.D. Power ranks Detroit, Tampa, Indy No. 1 for airport satisfaction

October 2, 2023

Despite record-high traveler volumes and countless flight delays and cancellations, a study by J.D. Power shows overall passenger satisfaction improved this year with Detroit, Tampa and Indianapolis leading the way.…

From left, Academy East staff members Justin Philipbar, Jimmy Johnson, Scott Register, Elliott Rudolph, Training and Development (T&D) Assistant Administrator Kim Hutchinson, Virginia Polson, Enterprise Support Executive Assistant Administrator Julie Scanlon, Randy Glenn, Gerald Poole, Charles Gaetan III, Mary Bernardoni.  (Photo courtesy of TSA T&D)

TSA Academy celebrates milestone 100,000th graduate

September 28, 2023

If you’re a visual person needing a picture to help understand the magnitude of the recently celebrated 100,000th TSA Academy graduate, picture all of them shoulder to shoulder in the stands at Bryant-Denny Stadium on the campus of the University…

The pin designed and worn by TSA Team Nevada Gatekeeper team. “It’s simple, subtle but can be seen, which is what we expect of a Gatekeeper,” said Scott Hegyes, who leads Nevada’s OPR efforts.

TSA Question-Persuade-Refer gatekeeper conversations save lives

September 25, 2023

TSA Question-Persuade-Refer (QPR) Gatekeepers Jose Delgado, Curtis Hensley and Scott Hegyes have stories to share in recognition of Suicide Prevention Awareness Month. 

At least three other people are alive to corroborate the details of…

Indianapolis International Airport Expert Security Training Instructor Chris Mercado from Team Indiana pats down a volunteer during the 2023 TSA National Olympics checkpoint competition. (Photo by Kyle Martin)

Cream of the crop – Team Caribbean earns gold at TSA National Olympics

September 21, 2023

TSA’s best of the best traveled to the nation’s capital for a fierce competition but one that promoted unity and team building.

Over 100 TSA officers from 18 states and several territories put their security…

LIH STSOs Aaron Lin and Kalea Pereza. (Photo by LaVonne Pironti)

Kudos Across America – Līhuʻe, Hawaii

September 20, 2023

To Whom It May Concern:

I do not have enough moments in my lifetime to thank the Lihue International Airport (LIH) Transportation Security Administration (TSA), and Delta Airlines staff that helped us get on our flight back to Los Angeles…

Training and Development Program Analyst Heiddy Rocha (TSA photo)

Employee spotlight: Heiddy Rocha celebrates Hispanic heritage

September 19, 2023

Heiddy Rocha runs at full throttle.

“Everything I do at TSA, I go full force,” said Rocha, a Training and Development program analyst. “I don't hold back. You get all of me in my personal and professional life.”

Depending on what…

Members of the Michigan TSA Honor Guard. From left, Officers Alfunzo Staley, Theresa Miller, Joanne Slaughter, Erin Leggett. (TSA Michigan Media photo)

TSA celebrates veterans on first-time Honor Flight at Flint

September 18, 2023

Life-lasting memories came roaring back for dozens of military veterans who put their lives on the line to secure our nation’s freedom, and TSA helped celebrate their service.

For the first time ever, an Honor…