Employee Stories
Wisconsin TSA officers save life
April 14, 2020
Have you ever been told, “Cheer up; things could get worse?” So, you cheer up, but they still get worse? That may have been what TSA officers at Milwaukee’s General Mitchell International Airport thought when they were alerted to an emergency in…
What People Are Saying About TSA March 18, 2020
March 18, 2020
Morrisville, North Carolina A North Carolina passenger recently said, “The officer who assisted us was the most caring individual. She explained everything wonderfully and kept us both informed every step along the way. She made everything…
TSA, Transport Canada partner to protect rail lines
March 12, 2020
TSA is teaming up with our neighbors to the north to protect the passenger and freight rail systems. Several TSA and DHS representatives hosted a delegation from Transport Canada who traveled to the U.S. capital region. The meetings, which…
Holy Smoke! Indianapolis TSA officers respond to fiery situation
March 11, 2020
TSA officers at Indianapolis International Airport were shocked when they noticed flames billowing from the belt just outside a bag room. Turned out that a passenger’s…
Sniffing Out Danger
March 10, 2020
What’s your reaction when you detect the tantalizing aroma of popcorn at the movie theater or the first, sweet whiff of early morning coffee? How do your senses respond when you realize you smell gas or smoke indoors? Odors produce strong…
Newark TSA officer wins Outstanding Federal Employee Award
March 09, 2020
As a TSA officer, Luisito Isip of New Jersey’s Newark Liberty International Airport makes sure passengers and their bags are properly screened for prohibited items such as firearms, weapons, and explosive devices. But in addition to performing…
Long-time Orlando TSA officer coaches kids, cultivates compassion
March 06, 2020
In 2002, when TSA hired its first airport screeners, Clairmont ‘Monty’ Ashby joined the new agency’s frontlines to protect air travelers. But the long-time TSA officer has another important calling – to serve as a positive role model for our…
What People Are Saying About TSA
March 06, 2020
Phoenix A Phoenix passenger talks about losing her ID while on a business trip far from home and expressed her deep gratitude for an officer’s professionalism and courtesy. “[The officer] made what I thought would…
Kudos Across America – Fort Lauderdale, Florida
March 05, 2020
Supervisory TSA Officer Charlene Branford exhibited exceptional customer service skills while interacting with a passenger who was experiencing an anxiety attack. Sitting beside the passenger, (on the floor) and speaking softly, she…
Phoenix TSA officers in TV commercial to promote REAL ID
March 04, 2020
TSA is focused on publicizing the need for the public to get REAL ID-compliant driver’s licenses or ID cards this year. These efforts entered unchartered territory when six TSA officers at Phoenix Sky Harbor International Airport (PHX)…
Hunting, fishing connect Boise TSA officer, disabled veterans
February 28, 2020
For all of his adult life, Boise, Idaho’s Carlos Valadez has served our military. For 13 years, Valadez was in the U.S. Marine Corps, which included voluntary deployments to Iraq and Afghanistan, and now he’s with the Air National Guard at Boise’…
St. Louis TSA manager ‘rescues’ passengers, named Ambassador of the Year
February 27, 2020
A TSA manager from St. Louis Lambert International Airport (STL) was recognized for going well beyond the call of duty and his great customer service. Robert Davis was named Ambassador of the Year for the Catch Us Giving customer service program…
Alert Ohio officer “went well above the call of duty”
February 27, 2020
All too often the media puts the TSA or police on blast for some minor indiscretion, but rarely ever do they recognize the many incredible stories of [officers] going above and beyond the call of duty. At John Glenn International Airport, Ohio in…
Kudos Across America – St. Paul, Minnesota
February 26, 2020
TSA officer expedites screening for child with autism, family On behalf of me and my family, I want to extend my highest praise to [TSA Officer] Mariann Sigstad, a passenger support specialist (PSS) who assisted us…
TSA designs connected, collaborative workplace for new headquarters in Springfield, Virginia
February 26, 2020
When TSA moves its headquarters from Arlington, Virginia to Springfield, Virginia this fall, employees can expect to find innovative workspaces designed to enhance collaboration and improve efficiency, thanks in large part to TSA Facility Manager…
Wisconsin TSA officers help injured driver after car overturns on snowy highway
February 25, 2020
Two TSA officers from Rhinelander-Oneida County Airport are heroes after stopping to help the victim of a traffic crash in the Northwoods of Wisconsin. Around 4:40 a.m., TSA officer Stacey Becker was driving to the airport in slick, snowy…
Officer’s initiative reunites passenger with abandoned urn
February 25, 2020
Have you ever been so preoccupied that you forgot what you were doing or where you parked? That’s what happened to a passenger at Fort Lauderdale-Hollywood International Airport (FLL). Lead TSA Officer Marlus Santos was working at FLL when…
What People Are Saying About TSA
February 24, 2020
Boston A Boston passenger said, “I submitted a claim and within six minutes, got a response that you had my laptop and instructions on how to get it back. I can't tell you how impressed and appreciative I am of your…
TSA tackles human trafficking
February 13, 2020
Human trafficking is an urgent humanitarian issue, and TSA is tackling the problem head-on by collaborating with DHS and stakeholders. In January, DHS released a strategy to combat human trafficking, and TSA Acting Deputy Administrator…
Alaska TSA manager saves lives pint by pint
February 12, 2020
Crystal De Loach has a fear of needles. However, she’s overcome that fear to help save up to 175 lives … so far. Every two seconds someone in the U.S. needs blood, and the American Red Cross says one donation of blood can save up to three…