Employee Stories
Operation Santa Claus brings holiday spirit to JFK
December 22, 2022
The holiday spirit is alive and well at New York’s John F. Kennedy International Airport (JFK). Santa Claus flew into JFK, and dozens of TSA team members took on the role of serving as Santa’s elves, helping…
Reindeer take annual day, Santa jets to Wyoming as TSA gets in holiday spirit
December 20, 2022
Strengthening stakeholder relationships can happen in the most interesting ways. Just ask Santa, Mrs. Claus and the folks at Yellowstone Regional Airport (COD). …
Kudos Across America – Charleston, South Carolina
December 19, 2022
This morning I flew out of (Charleston International Airport) and encountered an exceptional employee. I fly quite a bit for work and have many encounters with TSA, but today was exceptional. …
Atlanta TSA officers detect artfully concealed firearm in electronic game
December 14, 2022
A PlayStation X-ray image didn’t look right to Hartsfield-Jackson Atlanta International Airport (ATL) Lead TSA Officer Theodosia White, who was working the overnight shift. “I didn't see a mass in the game system…
Book it! TSA team effort across Michigan to include all, share life experiences
December 14, 2022
From Detroit to Marquette down to Flint, Grand Rapids and Kalamazoo, TSA leaders in Michigan are taking a statewide hands-on approach to diversity, equity, inclusion and accessibility (DEIA). TSA teams at Michigan’s 17 federalized airports…
Anything sharp in the bag?
December 12, 2022
TSA officer to passenger: “Is there anything sharp, pointed or fragile in your bag?” Passenger: “No.” That wasn’t quite the right answer when a passenger came through the TSA checkpoint at southern Alaska’s King Salmon Airport (AKN…
TSA officer saves life at Miami checkpoint
December 7, 2022
TSA Officer Roberto Gonzalez started his shift at Miami International Airport (MIA) not knowing what the day would bring. As one of the nation’s busiest airports, MIA is home to more than 1,600 Officers. Through the bustle, officers keep security…
Kudos Across America – Charlotte, North Carolina
December 5, 2022
Because I have multiple body parts that are titanium, I always need to be physically screened. The young lady (Charlotte Douglas International Airport TSA Officer Frankie Logan) who did this for me was wonderful. She was very patient and…
HC branch chief shares personal infertility story, describes game-changing new health coverage
December 5, 2022
TSA Human Capital Branch Chief Kathy Carnevale has an intensity in her voice when she speaks about insurance plans offered in the 2023 Federal Employee Health Benefits (FEHB) program. Carnevale, who oversees the staff responsible for…
Kudos Across America – Dulles, Virginia
November 30, 2022
I was flying from Dulles (International Airport) to San Francisco, and a TSA officer asked for my ID. It was in a small leather case, and (the officer) said that I couldn’t walk through the security screening monitor system with it in hand.
Day in the life: assistant federal security directors
November 30, 2022
At 21 years old, TSA has reached the age of majority, a maturation reflected in the number of leaders who have grown their careers from the ranks of the front line. When former uniformed officers Jeffrey Tyler,…
Employee Spotlight on Supervisory TSA Officer Shawn Jackson celebrating Native American Heritage Month
November 29, 2022
Born and raised in the Alaskan village of Kake, population 538, Juneau International Airport Supervisory TSA Officer Shawn Jackson’s golden rule approach to life is a throwback from his native Tlingit culture and traditions. “Most aspects…
TSA Grand Rapids No. 1 in ACI poll
November 28, 2022
A top aviation group ranks the TSA team in Grand Rapids, Michigan, No. 1 when it comes to security screening.
Meeting people where they are at TSA
November 23, 2022
A calm checkpoint is crucial to an effective screening process. Passengers need to hear TSA officer advisements, and officers must be able to clearly hear passenger questions. This is usually the way it is at Ted Stevens Anchorage…
TSA Officer donates life-saving blood stem cells to cancer patient
November 22, 2022
TSA Officer Brandi Jenkins is a frequent donator at local blood drives. Since high school, she has taken the time to give back to the community in this way.
Boise TSA officer saves several from river
November 16, 2022
Floating along the Boise River is a favorite local pastime. The river’s “Greenbelt” was developed into a multiuse recreation area with walking paths, benches and picnic tables, along with tube rentals and “put-in” and “…
Gift to TSA employees: Mission Hall virtual experience
November 16, 2022
TSA is unwrapping a special anniversary gift to employees, but it’s a gift everyone can enjoy. In conjunction with the agency’s 21st anniversary commemoration this week, TSA is launching a unique virtual experience of TSA headquarters and…
Brainchild behind TSA flagship exhibit
November 15, 2022
“Remembering the past, informing the future.”
California TSA honor guard participates in virtual honor flight, describes privilege
November 10, 2022
Veterans received a hero’s welcome from cheering onlookers as they arrived for their virtual Sacramento to Washington, D.C., honor flight. However, there was a slight change in the standard operating procedure at the “Travel Document Checker” (…
Man with many hats grows TSA partnerships in Wisconsin
November 9, 2022
Frank Pipia is a man with many hats and is known for wearing each hat well – all with the goal to carry out TSA’s mission and enhance the agency’s partnerships in Wisconsin. Pipia is TSA Wisconsin’s customer support manager, quality…