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Transportation Security Administration

TSA On the Job: Passenger Support Specialist

Friday, March 08, 2019
Passenger Support Specialist

I’m a people person – there’s no doubt about it. As a TSA passenger support specialist at Ronald Reagan Washington National Airport in Arlington, Va., helping people is something I have the chance to do every day!

I’m part of the TSA Cares program, which provides travelers with extra support before and during the security screening process. I help travelers who have disabilities, medical conditions and other special circumstances navigate the security checkpoint with ease.

Any traveler who requires special accommodations or has concerns about the security screening process can ask for a passenger support specialist. Simply call 855-787-2227 at least 72 hours prior to your trip and provide your flight details – it’s that easy. We will tell you what to expect and meet you when you arrive at the airport to guide you through.

I’ve worked with passengers with mobility limitations, wounded warriors, parents flying with small children, and people who are nervous about flying – to name a few. It brings me joy to know that I made a difference in helping passengers. For me, the highlight of my day is being able to assist military veterans. My husband is retired Navy and I spent some time working in the Pentagon. In fact, I was in the building during the 9/11 attacks, and those memories will always stay with me.

I hope this blog and the accompanying video spreads the word about the TSA Cares program and remember to call 855-787-2227 if you need help.

Deborah Owens
Passenger Support Specialist

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