TSA receives review of the agency’s human capital services

National Press Release
Monday, May 20, 2019

WASHINGTON — The Transportation Security Administration (TSA) today released a summary of findings from an in-depth review of TSA human capital services initiated last September by TSA Administrator David Pekoske. A panel of public and private sector leaders with extensive human capital experience conducted a comprehensive analysis of TSA’s human capital policies and their effect on frontline employees. The panel completed its work this month and is now finalizing a full report, including an outline of a long-term strategy to improve TSA’s human capital services.

“This marks an important milestone for TSA as we seek to make the agency a better place to work,” said TSA Administrator David Pekoske. “We’re not looking backwards or placing blame. This report will give us what we need to improve, and I want to thank our frontline personnel for giving us the feedback we need for some long overdue advancements.”

TSA has already begun to implement many of the recommendations. The review covered two main areas:

  • Supporting the Transportation Security Workforce: A review of current hiring processes; pay; advancement policies and practices; administrative functions and leadership; and supervisor practices.
  • Enhancing Human Capital Service Delivery: A review of human capital information technology systems; job classifications and position management; hiring and pay; employee relations and training; contractor support; and Human Capital field support.

TSA remains committed to making enterprise-level improvements in both processes and technologies to deliver outstanding human capital services to our global workforce. A summary of the panel’s findings and recommendations is publicly available here.