Employee Stories
New TSA deputy administrator advances mission by building impactful partnerships
October 16, 2023
Holly Canevari began her tenure as TSA’s Deputy Administrator (DADM) with the wind at her back, having a push of confidence from her well-known strong collaborative reputation she upholds from her…
Kudos Across America – Denver
October 12, 2023
EDITOR’S NOTE: Recently, Denver International Airport received the following thank you from a grateful passenger for their help in accompanying the Western Nebraska Veterans Honor Flight group through the…
TSA teams battle, unite at national softball tournament
October 11, 2023
The Major League Baseball playoffs are in full swing, but eight eastern TSA teams swung for the fences and bragging rights in their own competition – the 2023 National TSA Softball Tournament.
The Miami Power, made up of TSA employees…
Kudos Across America – Portland, Oregon
October 4, 2023
I know you get a lot of complaints (I see the signs warning people about not harassing agents). Today's experience warrants some huge praise. My stepdaughter is autistic and gets overwhelmed easily. Between the crowds and the lack…
TSA manager saves man from possible suicide at DTW
October 2, 2023
A TSA manager happened to be in the right place at the right time after having a gut feeling something was wrong as he drove to work at Detroit Metropolitan Wayne County Airport (DTW). Around 3:45 a.m., Clinton…
J.D. Power ranks Detroit, Tampa, Indy No. 1 for airport satisfaction
October 2, 2023
Despite record-high traveler volumes and countless flight delays and cancellations, a study by J.D. Power shows overall passenger satisfaction improved this year with Detroit, Tampa and Indianapolis leading the way.…
TSA Academy celebrates milestone 100,000th graduate
September 28, 2023
If you’re a visual person needing a picture to help understand the magnitude of the recently celebrated 100,000th TSA Academy graduate, picture all of them shoulder to shoulder in the stands at Bryant-Denny Stadium on the campus of the University…
TSA Question-Persuade-Refer gatekeeper conversations save lives
September 25, 2023
TSA Question-Persuade-Refer (QPR) Gatekeepers Jose Delgado, Curtis Hensley and Scott Hegyes have stories to share in recognition of Suicide Prevention Awareness Month. At least three other people are alive to corroborate the details…
Cream of the crop – Team Caribbean earns gold at TSA National Olympics
September 21, 2023
TSA’s best of the best traveled to the nation’s capital for a fierce competition but one that promoted unity and team building. Over 100 TSA officers from 18 states and several territories put their security…
Kudos Across America – Līhuʻe, Hawaii
September 20, 2023
To Whom It May Concern: I do not have enough moments in my lifetime to thank the Lihue International Airport (LIH) Transportation Security Administration (TSA), and Delta Airlines staff that helped us get on our flight back to Los Angeles…
Employee spotlight: Heiddy Rocha celebrates Hispanic heritage
September 19, 2023
Heiddy Rocha runs at full throttle. “Everything I do at TSA, I go full force,” said Rocha, a Training and Development program analyst. “I don't hold back. You get all of me in my personal and professional life.” Depending on what…
TSA celebrates veterans on first-time Honor Flight at Flint
September 18, 2023
Life-lasting memories came roaring back for dozens of military veterans who put their lives on the line to secure our nation’s freedom, and TSA helped celebrate their service. For the first time ever, an Honor…
‘Sky is the limit’ – TSA gives youth VIP treatment, career ideas at BWI
September 15, 2023
TSA was at the center of a special VIP experience for dozens of Baltimore kids, many of whom may now be considering careers in the transportation world. Fifty youth, aged 10 to 16, from the city’s recreation…
Kudos Across America - Chicago
September 14, 2023
To whom it may concern: I am a disabled traveler, and I just came through security at Chicago O’Hare International Airport (ORD). I have a Florida driver’s license, and when my license was run in the TSA system (TDC), it didn’t come up as…
9/11 Marks 15th Anniversary of TSA’s Iconic Blue Uniforms
September 12, 2023
The blue uniforms TSA officers wear every day as they screen passengers and bags at more than 400 airports across the country are instantly recognizable. Over the last decade and a half, the true-blue uniforms have helped give TSA’s hardworking…
TSA’s Trailblazer Award winner Jenel Chang
September 5, 2023
“Never forget where you started,” Jenel Chang said. It’s a phrase the Large Hub Executive Director has kept close throughout her more than 20-year TSA career where different roles brought her to new cities, airports and communities. Chang…
Intelligence, explosives, dogs, Federal Air Marshals - teen law enforcement hopefuls see it all at DTW
August 31, 2023
A career in law enforcement – that’s the dream of 50 Detroit teenagers who got a first-hand look at TSA’s security operations at Detroit Metropolitan Wayne County Airport (DTW). The teens, students from the…
TSA officer follows facts, catches fake ID at Newark checkpoint
August 30, 2023
Newark Liberty International Airport (EWR) TSA Officer Emma Denby was working at the travel document checker (TDC) position when a female passenger arrived at the checkpoint for screening. Denby asked for ID, and…
Kudos Across America – Cleveland
August 28, 2023
On an evening at the end of her shift, TSA Officer Jill Nagel helped my 82-year-old mother while she was stranded at the Cleveland Hopkins (International) Airport as the airline did nothing [to assist]. Officer Nagel helped her secure a…
Celebrating Women’s Equality Day: Why TSA Chief Counsel Francine Kerner’s work matters
August 25, 2023
Francine Kerner can give a master class in being professionally underestimated because of her gender.