Employee Stories

HLN Staff

TSA Helena, Montana takes care of stranded passenger

February 10, 2020

One day, a young man was seen walking around Montana’s Helena Regional Airport (HLN). No big deal, right? People walk through the airport all of the time.

BOI Picture

What people are saying about TSA

February 07, 2020

Boise, Idaho

An Idaho passenger commented on how a TSA officer commiserated with his wife as she carried her mother’s cremation urn. “He took a few minutes to talk with my wife about her mother, quietly and respectfully, saying at one…

K9 at Super Bowl

Passenger screening hits all-time high in Miami after Super Bowl

February 06, 2020

Super Bowl LIV delivered a great game and brought huge crowds of football fans to Miami. The day after the big game, TSA officers at Miami International Airport (MIA) screened a record number of travelers.

On Monday, February 3, TSA Miami…

I love PR Picture

Earthquakes rock Puerto Rico – TSA shows support

February 04, 2020

In the past month, over 2,000 earthquakes have rocked Puerto Rico.

The largest was a magnitude 6.4 temblor, which damaged hundreds of home on January 7. Since then, Puerto Rico’s residents, including TSA employees, have lived in fear over…

Super Bowl Pic 1

TSA partners with Miami to keep Super Bowl LIV commuters safe

January 29, 2020

Super Bowl fans traveling around Miami this week can feel a little safer thanks to the partnership between TSA and south Florida.

The planning to make sure the city’s surface transportation system is safe and secure didn’t happen overnight…

Boston Good Catch Kenny Liu

Boston - Good Catch

January 24, 2020

It’s a situation and scenario we train and prepare for – finding a device that is meant to cause havoc. Recently, that’s where Lead TSA Officer Kwanwah “Kenny” Liu found himself.

Liu was working in the Boston Logan International Airport…

What people are saying about TSA

What people are saying about TSA

January 24, 2020

Austin, Texas

An Austin, Texas passenger said a TSA officer took the extra step. “I have to say that this was a great display of someone caring enough to go an extra step or several steps to help someone that was in a bind…

Federal Air Marshal Service employee spreads hope to families in Uganda

Federal Air Marshal Service employee spreads hope to families in Uganda

January 24, 2020

An employee with TSA’s Law Enforcement/Federal Air Marshal Service from Houston brought some hope to hundreds of children in a remote village in the African country of Uganda. Greg Johnson volunteered for a mission trip with an organization…

TSP Clingan and STSO O'Connor

New Mexico TSA officers aid injured woman, special needs grandson

January 23, 2020

TSA Officer Eugene Clingan was working as a travel document checker (TDC) at New Mexico’s Albuquerque International Sunport when he suddenly noticed what appeared to be a frantic passenger running around. He then saw another person face down on…

Veterans Fly Fishing

Fly fishing bonds wounded veterans, New Mexico TSA officer

January 17, 2020

The well-known essayist and poet Henry David Thoreau said, “Many men go fishing all of their lives without knowing that it is not fish they are after.”

Albuquerque International Sunport Supervisory TSA Officer Adam Sena knows what he’s…

TSA Parners with Autism Orgs

TSA and airports partner with autism organizations

January 17, 2020

Traveling through our airports, TSA screening can be a difficult experience for people with autism spectrum disorder (ASD) who find communication, social and behavioral interactions challenging. This can be a challenge for officers and people…

Hero TSO Alisa Coleman

Detroit TSA officer’s quick action saves co-worker’s life

January 17, 2020

During the early morning shift at Detroit Metropolitan Wayne County Airport, TSA Officer Alisa Coleman was alarmed by a commotion she heard in the terminal and saw a law enforcement officer racing to the bottom of the checkpoint.


What People are Saying

What people are saying about TSA

January 09, 2020

Washington D.C.

A passenger at Ronald Reagan Washington National Airport said, “[Their officer’s] actions (finding and returning my misplaced Kindle) accentuated the professionalism they were already exhibiting by…


Houston TSA surface inspectors participate in a multiagency Strike Force Operation

January 09, 2020

In a successful exercise, TSA coordinated closely with the U.S. Coast Guard and other government agencies to continue to enhance training and information sharing. TSA employees at Houston’s William P. Hobby Airport (HOU) participated in the…

TSO - Fire Chief Picture

Texas TSA officer doubles as volunteer fire chief

January 08, 2020

Lance Wood is making it his mission to serve and protect the general public. Wood is a lead TSA officer at Jack Brooks Regional Airport (BPT), a small airport in Nederland, Texas – about 80 miles from Houston – where he’s safeguarded passengers…

RIC Photo

TSA officer spots fake ID, stops man convicted of manslaughter from getting on plane

January 05, 2020

A TSA officer at Virginia’s Richmond International Airport who questioned the identity of a traveler who tried to use a fake ID came face-to-face with a man convicted of manslaughter.

When the officer noticed a Virginia driver’s license…

Toys for Tots

TSA officers give back to communities during holiday season

December 30, 2019

It’s the wonderful season of giving when many of us contribute a little extra to those with unmet needs. TSA employees at airports across our nation came together and collected toys, clothes, and other donations for communities.

“To whom…

TSA Officers

What people are saying about TSA

December 27, 2019

Honolulu passengers commented on how some officers ease the tension at the airport. “He joked with people on the line for TSA Precheck and had me laughing during the entire wait. He smiled and seemed very good natured and interested in making our…

Holiday dinner

TSA officers in Nome spend holiday serving community

December 23, 2019

This week is the climax of the holiday season, and many of us will spend time over the next few days with our loved ones, time that will include lots of food. It’s also a time to remember people who may not be as fortunate as us.