Employee Stories

Dustin Corliss and FSD Spero photo

True teamwork in Philadelphia

April 30, 2021

Two airline employees at Philadelphia International Airport (PHL) used their instincts and training to stop a pair of trespassers who gained unauthorized access to secure areas of PHL, and TSA recognized the airline…

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Remember the story of the old woman who lived in a shoe?

April 30, 2021

Early on a Saturday at Northwest Florida Beaches International Airport (ECP), a young lady and her father went through TSA screening. Each placed their carry-on and personal items in the inspection tubs, walked through…

Instructor Paquette photo

Virginia TSA instructor suffers stroke on the job; two instructors to the rescue

April 29, 2021

Phil Paquette, a TSA training instructor at Virginia’s Richmond International Airport (RIC), was in his office preparing for a new hire course when he suddenly became ill. He hesitated to ask for help, but it’s a good…

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Former first responders excel at TSA

April 27, 2021

After successfully completing checkpoint screening at Boise Airport (BOI), a passenger experiencing unusual and extreme anxiety requested to speak with someone, preferably a person with a military background.

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New Orleans TSA officer helps stranded airman

April 23, 2021

“He seemed like a nice guy. When I found out he was in the military and stranded, it just felt like the right thing to do.”

This was the thought of Louis Armstrong New Orleans International Airport (MSY) Supervisory TSA Officer David…

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TSA Associates Program allows employees to earn college credit

April 19, 2021

“I decided to attend the TSA Associates Program after overhearing two officers discussing their assignments and their class,” said Brunswick Golden Isles Airport Lead TSA officer Jeannette Reeves. The 16-year TSA…

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What people are saying about TSA - April 16, 2021

April 16, 2021

Dallas, Texas

I have managed many people in my career in the area of customer service. It takes effort to attract, hire and maintain a quality employee such as [this officer]. I knew I could trust her. I knew she was…

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Hitting the roads? TSA says ‘Stay safe around railroad crossings’

April 15, 2021

As summer approaches, more cars and trucks are hitting the roads, and TSA wants to remind travelers to be careful around railroad crossings.

According to Operation…

Team ALS

Kudos Across America – Alamosa, Colorado

April 14, 2021

I recently travelled from Alamosa, Colorado [San Luis Valley Regional Airport – ALS] to Denver. I am a trans women, and as such I have to advise the TSA agents to press the right button! before I enter the [body scanner].

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New hire training for West Coast TSA officers

April 8, 2021

TSA new hire training is moving back into the physical classroom.

The agency successfully launched a new officer training program for new hires at McCarran International Airport (LAS) in Las Vegas. As one of the…

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TSA Detroit supports veterans with PTSD

April 7, 2021

A U.S. Department of Veterans Affairs report shows 11-20% of military veterans who served in combat in the Middle East and Vietnam suffer from…

LTSO Waganfeald photo

Kudos Across America – Toledo, Ohio

April 6, 2021

I sent a form in but wasn’t sure it got through. I wanted to thank TSA and specifically Lead TSA Officer Bill Waganfeald at the Toledo Express Airport for his kind assistance and professionalism as I was taking my 88-year-old mother, who was in a…

Officer Marciano photo

Hawaii TSA officer rescues tourist from rough ocean waters

March 31, 2021

While walking along a remote area of Maui’s south shore, Rodney Mariano Jr. and his 4-year-old son were talking about how dangerous the ocean can be. They both soon discovered just how true that is.

Mariano, a…

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Kudos Across America – Las Vegas, Nevada

March 31, 2021

I was dropping my son off at McCarran International Airport, and as I pulled into the airport, I got a flat tire. I asked several people for assistance or directions as to where I could get help. None would assist.

Beside my vehicle were…

TSA Supervisory Officer Destiny Rockward in her new role on the Leadership Development Team. (Photo courtesy of TSA LAX)

Employee Spotlight: Destiny Rockward

March 29, 2021

Cultivating and nurturing talent in others has always been a part of Destiny Rockward’s life. A former cheerleader, Rockward volunteered at the same youth sports league she enjoyed cheering for as a kid.

“I’m a…

AUS TSA officers photo

Austin TSOs find what they’re looking for

March 25, 2021

Everybody does it, you know! I’m talking about training. To be specific, on-the job training.

So when Texas’ Austin-Bergstorm International Airport (AUS) TSA Officers Jesus “Manny” Serafin and Michael Dominguez were doing a little on-the-…

Officer Navarrete photo

Kudos Across America – Los Angeles

March 23, 2021

My family of nine was in a panic when I had forgotten my identification.

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March Madness in Indy

March 23, 2021

There is an old saying, “You have to plan, to plan.” That is exactly what is happening as the Indiana (IND) TSA family, airport and the entire city of Indianapolis and surrounding areas host one of the most exciting…

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TSA officer discovers smoking laptop, prevents fire at North Carolina airport

March 18, 2021


Earlier this year, when Piedmont Triad International Airport (GSO) TSA officer Sanford Jennings heard someone call out for assistance at the security checkpoint, his situational awareness,…

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International Women’s Day Panel: TSA women inspiring others by sharing life’s lessons on professional success

March 18, 2021

Move over Rosie the Riveter. The iconic fictional embodiment of the WWII era woman, who mobilized in factories and shipyards when America’s men left for war, would have been inspired by the accomplished panel of TSA…