Employee Stories

Oscar Marting Picture

TSA designs connected, collaborative workplace for new headquarters in Springfield, Virginia

February 26, 2020

When TSA moves its headquarters from Arlington, Virginia to Springfield, Virginia this fall, employees can expect to find innovative workspaces designed to enhance collaboration and improve efficiency, thanks in large part to TSA Facility Manager…

TSO Mark Santos

Officer’s initiative reunites passenger with abandoned urn

February 25, 2020

Have you ever been so preoccupied that you forgot what you were doing or where you parked? That’s what happened to a passenger at Fort Lauderdale-Hollywood International Airport (FLL).

Lead TSA Officer Marlus Santos was working at FLL when…

Stacey Becker and Rob Hermanson

Wisconsin TSA officers help injured driver after car overturns on snowy highway

February 25, 2020

Two TSA officers from Rhinelander-Oneida County Airport are heroes after stopping to help the victim of a traffic crash in the Northwoods of Wisconsin.

Around 4:40 a.m., TSA officer Stacey Becker was driving to the airport in slick, snowy…

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What People Are Saying About TSA

February 24, 2020


A Boston passenger said, “I submitted a claim and within six minutes, got a response that you had my laptop and instructions on how to get it back. I can't tell you how impressed and appreciative I am of your…

Human Trafficking Conference

TSA tackles human trafficking

February 13, 2020

Human trafficking is an urgent humanitarian issue, and TSA is tackling the problem head-on by collaborating with DHS and stakeholders.

In January, DHS released a strategy to combat human trafficking, and TSA Acting Deputy Administrator…

Crystal De Loach

Alaska TSA manager saves lives pint by pint

February 12, 2020

Crystal De Loach has a fear of needles. However, she’s overcome that fear to help save up to 175 lives … so far.

Every two seconds someone in the U.S. needs blood, and the American Red Cross says one donation of blood can save up to three…

HLN Staff

TSA Helena, Montana takes care of stranded passenger

February 10, 2020

One day, a young man was seen walking around Montana’s Helena Regional Airport (HLN). No big deal, right? People walk through the airport all of the time.

BOI Picture

What people are saying about TSA

February 7, 2020

Boise, Idaho

An Idaho passenger commented on how a TSA officer commiserated with his wife as she carried her mother’s cremation urn. “He took a few minutes to talk with my wife about her mother, quietly and respectfully, saying at one…

K9 at Super Bowl

Passenger screening hits all-time high in Miami after Super Bowl

February 6, 2020

Super Bowl LIV delivered a great game and brought huge crowds of football fans to Miami. The day after the big game, TSA officers at Miami International Airport (MIA) screened a record number of travelers.

On Monday, February 3, TSA Miami…

I love PR Picture

Earthquakes rock Puerto Rico – TSA shows support

February 4, 2020

In the past month, over 2,000 earthquakes have rocked Puerto Rico.

The largest was a magnitude 6.4 temblor, which damaged hundreds of home on January 7. Since then, Puerto Rico’s residents, including TSA employees, have lived in fear over…

Super Bowl Pic 1

TSA partners with Miami to keep Super Bowl LIV commuters safe

January 29, 2020

Super Bowl fans traveling around Miami this week can feel a little safer thanks to the partnership between TSA and south Florida.

The planning to make sure the city’s surface transportation system is safe and secure didn’t happen overnight…

Boston Good Catch Kenny Liu

Boston - Good Catch

January 24, 2020

It’s a situation and scenario we train and prepare for – finding a device that is meant to cause havoc. Recently, that’s where Lead TSA Officer Kwanwah “Kenny” Liu found himself.

Liu was working in the Boston Logan International Airport…

Federal Air Marshal Service employee spreads hope to families in Uganda

Federal Air Marshal Service employee spreads hope to families in Uganda

January 24, 2020

An employee with TSA’s Law Enforcement/Federal Air Marshal Service from Houston brought some hope to hundreds of children in a remote village in the African country of Uganda. Greg Johnson volunteered for a mission trip with an organization…

What people are saying about TSA

What people are saying about TSA

January 24, 2020

Austin, Texas

An Austin, Texas passenger said a TSA officer took the extra step. “I have to say that this was a great display of someone caring enough to go an extra step or several steps to help someone that was in a bind…

TSP Clingan and STSO O'Connor

New Mexico TSA officers aid injured woman, special needs grandson

January 23, 2020

TSA Officer Eugene Clingan was working as a travel document checker (TDC) at New Mexico’s Albuquerque International Sunport when he suddenly noticed what appeared to be a frantic passenger running around. He then saw another person face down on…

Hero TSO Alisa Coleman

Detroit TSA officer’s quick action saves co-worker’s life

January 17, 2020

During the early morning shift at Detroit Metropolitan Wayne County Airport, TSA Officer Alisa Coleman was alarmed by a commotion she heard in the terminal and saw a law enforcement officer racing to the bottom of the checkpoint.


TSA Parners with Autism Orgs

TSA and airports partner with autism organizations

January 17, 2020

Traveling through our airports, TSA screening can be a difficult experience for people with autism spectrum disorder (ASD) who find communication, social and behavioral interactions challenging. This can be a challenge for officers and people…

Veterans Fly Fishing

Fly fishing bonds wounded veterans, New Mexico TSA officer

January 17, 2020

The well-known essayist and poet Henry David Thoreau said, “Many men go fishing all of their lives without knowing that it is not fish they are after.”

Albuquerque International Sunport Supervisory TSA Officer Adam Sena knows what he’s…


Houston TSA surface inspectors participate in a multiagency Strike Force Operation

January 9, 2020

In a successful exercise, TSA coordinated closely with the U.S. Coast Guard and other government agencies to continue to enhance training and information sharing. TSA employees at Houston’s William P. Hobby Airport (HOU) participated in the…