Employee Stories
Keeping bombs off planes – TSA teams with Miami-Dade Bomb Squad in IED exercise
November 15, 2023
Nearly 22 years ago, TSA was born to keep bombs, guns and other dangerous items off planes, and over the last two decades, the agency has developed close partnerships with local and state police to do just that. One relationship…
Security gaps? TSA inspectors safeguard surface transportation
November 6, 2023
It was around 4 a.m. when TSA Surface Inspector (TSI) Thomas Pitts, dressed casually in street clothes, rang the bell at a mass transit bus facility and said he was the new mechanic who just wanted to get to work early…
Ho, ho, ho! Drones and kids – What a combination!
November 3, 2023
What once was mainly used by the military is now a recreational sport for many people, and with the early start of the holiday shopping season, they’re starting to fly off store shelves. Today 8% of Americans own drones, according to…
Kudos Across America – Bemidji, Minnesota
November 1, 2023
I would like to commend your agent (TSA Officer) Drager Delapp from the Bemidji (Regional) Airport. He was not only professional but also courteous.
Ten years later - memories of fallen TSA officer still vivid
November 1, 2023
TSA lost its first officer in the line of duty 10 years ago today, and the memories of that tragic day are still vivid in the minds of the people who worked with him to protect the traveling public as well as employees across the agency.
…
Hair-raising head case in Utah suitcase
October 31, 2023
When Salt Lake City International Airport (SLC) TSA Officer Justin Buttars looked at the image on the screen in the checked baggage resolution area (CBRA), staring back at him was a suspicious and downright creepy item…
Hand-in-hand – TSA, Secret Service partner to secure New York during UN General Assembly
October 30, 2023
An event of global significance, 150 delegations with the support of 73 federal and local agencies converged on New York City for the 78th United Nations General Assembly, and TSA was in the thick of the action.
Who do you call? Supervisory TSA officer to save the day when passenger falls ill
October 26, 2023
When a passenger suddenly became ill in the boarding area of Pangborn Memorial Airport (EAT) in Wenatchee, Washington, an airline gate agent knew exactly who to call for help – Supervisory TSA Officer Alan Holiman.…
On the clock –TSA polygraph examiner
October 25, 2023
After being accused of theft by a passenger while screening on checkpoint, a TSA officer (TSO) voluntarily submitted to a polygraph test to help clear his name. That’s when the very stressed Officer first met TSA Special Agent and…
#BeCyberSmart, protect yourself! TSA cyber ready
October 23, 2023
The traveling public knows TSA best for our agency’s mission to protect the nation’s transportation systems, but TSA plays a key role in battling cybersecurity threats and has some tips for all of us to protect…
Tickled pink update - Chattanooga TSA breast cancer survivor thriving
October 18, 2023
In June, we introduced you to Chattanooga Metropolitan Airport (CHA) Lead TSA Officer Donna Rice and her TSA brothers and sisters in pink. Rice was diagnosed in January 2022 with triple negative invasive ductal carcinoma. At the time of…
Big ideas showcased at TSA Lift Innovation Summit
October 18, 2023
Last month, TSA hosted its second annual Lift Innovation Summit. The event provided training and resources to Lift Cell Innovation Officers and showcased the unique innovations coming out of the agency’s newest solution sourcing program. …
New TSA deputy administrator advances mission by building impactful partnerships
October 16, 2023
Holly Canevari began her tenure as TSA’s Deputy Administrator (DADM) with the wind at her back, having a push of confidence from her well-known strong collaborative reputation she upholds from her…
Kudos Across America – Denver
October 12, 2023
EDITOR’S NOTE: Recently, Denver International Airport received the following thank you from a grateful passenger for their help in accompanying the Western Nebraska Veterans Honor Flight group through the…
TSA teams battle, unite at national softball tournament
October 11, 2023
The Major League Baseball playoffs are in full swing, but eight eastern TSA teams swung for the fences and bragging rights in their own competition – the 2023 National TSA Softball Tournament.
The Miami Power, made up of TSA employees…
Kudos Across America – Portland, Oregon
October 4, 2023
I know you get a lot of complaints (I see the signs warning people about not harassing agents). Today's experience warrants some huge praise. My stepdaughter is autistic and gets overwhelmed easily. Between the crowds and the lack…
TSA manager saves man from possible suicide at DTW
October 2, 2023
A TSA manager happened to be in the right place at the right time after having a gut feeling something was wrong as he drove to work at Detroit Metropolitan Wayne County Airport (DTW). Around 3:45 a.m., Clinton…
J.D. Power ranks Detroit, Tampa, Indy No. 1 for airport satisfaction
October 2, 2023
Despite record-high traveler volumes and countless flight delays and cancellations, a study by J.D. Power shows overall passenger satisfaction improved this year with Detroit, Tampa and Indianapolis leading the way.…
TSA Academy celebrates milestone 100,000th graduate
September 28, 2023
If you’re a visual person needing a picture to help understand the magnitude of the recently celebrated 100,000th TSA Academy graduate, picture all of them shoulder to shoulder in the stands at Bryant-Denny Stadium on the campus of the University…
TSA Question-Persuade-Refer gatekeeper conversations save lives
September 25, 2023
TSA Question-Persuade-Refer (QPR) Gatekeepers Jose Delgado, Curtis Hensley and Scott Hegyes have stories to share in recognition of Suicide Prevention Awareness Month. At least three other people are alive to corroborate the details…