Employee Stories

TSAR Schwabel photo

TSA raises aviation security baseline in Kenya after decade-long project

March 2, 2022

Traveling just got a lot easier and more secure for passengers leaving from East Africa’s capital city Nairobi to the U.S.

TSA and the government of Kenya reached a major milestone when improvements to a…

CTA train photo

TSA inspectors play key role in surface transportation security

March 2, 2022

Over 14 years ago, Michael Madrigal joined TSA as a frontline screener at Los Angeles International Airport. He wasn’t a TSA officer for long. Just two months after he washired, Madrigal was promoted to surface…

Officer Frost advisements photo

Chicago officer rescues toddler walking in the street

February 28, 2022

When TSA Officer Joe Frost saw a toddler walking alone on the sidewalk of a busy Chicago street at 4 a.m., he thought his eyes were playing tricks on him.

“It was weird, something you don’t see ever,” he explained. “I didn’t see any cars…

EWR group photo

Observant Newark baggage officers thwart insider threat

February 28, 2022

It pays to be a curious when clearing alarms.

When confronted with a peculiar and evolving issue in the baggage room at Newark Liberty International Airport (EWR), five TSA team members followed the facts and uncovered an attempted…

Bahamas photo

First-ever international TSA PreCheck® lane debuts in the Bahamas

February 25, 2022

“Forward Upward Onward Together”

The Bahamas’ motto encapsulates the vision shared with the United States as Lynden Pindling International Airport (NAS) in Nassau, Bahamas, welcomed the first international TSA…

Officers at various stations photo

Kudos Across America – San Diego

February 22, 2022

It makes me proud to live in San Diego, especially when I pass [through] airport security because our TSA agents [officers] are the most patient, courteous and professional of anywhere I have been!

Officer Van Duong photo

OAK leadership supports, sustains inclusive culture

February 22, 2022

The support Oakland International Airport (OAK) TSA Officer Van Duong has received from his TSA family since being diagnosed with a serious illness in August 2020 is concrete proof of the care and inclusion of all people in the TSA workplace. …

LAX Terminal 5 photo

TSA Los Angeles pulls together for Super Bowl rush

February 17, 2022

With football fans flooding Los Angeles International Airport (LAX) on the day after the Super Bowl, TSA was ready.

TSA saw a surge in passenger loads on the traditional “get away” day, screening more than 81,000…

Airport photo

Kudos Across America – Orlando, Florida

February 16, 2022

I traveled recently through the Orlando International Airport. My son who is a frequent traveler booked special TSA assistance for me and I was so grateful and amazed by the officer who helped me.

Hardy leads discussion photo

Employee Spotlight: David Hardy Jr.

February 16, 2022

Philadelphia Communication Solutions Specialist (CSS) David Hardy Jr.’s email signature block ends with one of Martin Luther King Jr.’s most enduring quotes, “The ultimate measure of a man is not where he stands in moments of comfort and…

Zorro photo

TSA canines, VIPR offer ‘extra layer of security’ for the Super Bowl

February 15, 2022

Two teams fought on the gridiron to claim NFL’s top prize – the Lombardi Trophy – with the Los Angeles Rams coming from behind to edge the Cincinnati Bengals in Super Bowl LVI. However, TSA had 80 teams on the ground…

LAX Coordination Center photo

TSA behind the scenes for Super Bowl LVI

February 14, 2022

Tens of thousands of football fans flocked to Los Angeles this weekend for the most-watched sporting event of the year, and TSA was right in the middle, protecting the traveling public.

Not only were TSA’s…

PVD car fire photo

Rhode Island TSA officer comes to woman’s aid, shares personal items during car fire

February 9, 2022

In the aftermath of a blizzard, TSA Officer Linda Papineau was driving cautiously on her way to Rhode Island T.F. Green International Airport (PVD) for work. She knew that road conditions could still be hazardous the…

JAX Officer McLean photo

Kudos Across America – Jacksonville, Florida

February 7, 2022

Hello,

I flew from JAX [Jacksonville International Airport] to EWR [Newark Liberty International Airport] in mid-November. I am seven months pregnant and was in a tough predicament with making my flight. Lead TSA…

Ithaca, NY photo

What people are saying about TSA - January 31, 2022

February 4, 2022

Ithaca, New York

New York passengers say Ithaca officers “were very pleasant, as well as the overall atmosphere and experience.”

“Ithaca could be a model for TSA operations around the country.”

Tampered CD player photo

CD player not what it appears at Phoenix Sky Harbor

February 3, 2022

A CD player is supposed to play music, right?

Not a CD player that came through checked baggage at Phoenix Sky Harbor International Airport (PHX). This one had a different tune, and two TSA officers quickly got…

Officer McMahan and DL pilot McCarron photo

Boston TSA officer shares joy of coaching kids

February 2, 2022

For Boston TSA Officer David McMahan, “protect” is a term he is all too familiar with as he protects the traveling public while on duty and teaches young hockey players how to protect “the house” while off duty.

Officer Nation photo

Kudos Across America – Seattle

February 2, 2022

I would like to call out the excellent and thoughtful approach that agent [Officer] Richard Nation took on December 13th at SeaTac [Seattle -Tacoma International] Airport in Seattle on our behalf. He approached a problem we presented with…

Toy at PHL MNF

Artful concealment or child’s prank?

February 1, 2022

It was just another busy day after the holidays as Philadelphia International Airport (PHL) TSA Officer Ebony Johnson concentrated on the endless flow of images on the X-ray. When suddenly seeing a child’s teddy bear come across her screen, she…

Zion National Park photo

Kudos Across America - Utah, The Land of Zion

January 28, 2022

Canyonlands Field Airport (CNY)