Employee Stories

What People are Saying

What people are saying about TSA

January 9, 2020

Washington D.C.

A passenger at Ronald Reagan Washington National Airport said, “[Their officer’s] actions (finding and returning my misplaced Kindle) accentuated the professionalism they were already exhibiting by…

TSO - Fire Chief Picture

Texas TSA officer doubles as volunteer fire chief

January 8, 2020

Lance Wood is making it his mission to serve and protect the general public. Wood is a lead TSA officer at Jack Brooks Regional Airport (BPT), a small airport in Nederland, Texas – about 80 miles from Houston – where he’s safeguarded passengers…

RIC Photo

TSA officer spots fake ID, stops man convicted of manslaughter from getting on plane

January 5, 2020

A TSA officer at Virginia’s Richmond International Airport who questioned the identity of a traveler who tried to use a fake ID came face-to-face with a man convicted of manslaughter.

When the officer noticed a Virginia driver’s license…

Toys for Tots

TSA officers give back to communities during holiday season

December 30, 2019

It’s the wonderful season of giving when many of us contribute a little extra to those with unmet needs. TSA employees at airports across our nation came together and collected toys, clothes, and other donations for communities.

“To whom…

TSA Officers

What people are saying about TSA

December 27, 2019

Honolulu passengers commented on how some officers ease the tension at the airport. “He joked with people on the line for TSA Precheck and had me laughing during the entire wait. He smiled and seemed very good natured and interested in making our…

Holiday dinner

TSA officers in Nome spend holiday serving community

December 23, 2019

This week is the climax of the holiday season, and many of us will spend time over the next few days with our loved ones, time that will include lots of food. It’s also a time to remember people who may not be as fortunate as us.


Coordination Center Floor

Coordination centers – airports’ watchful eyes

December 19, 2019

Airport checkpoints and baggage areas are known as the center of protecting our nation’s air travelers, although one part of TSA that often gets overlooked is our coordination centers.

Coordination centers keep a close eye on our airports…

NM Super Hero

New Mexico TSA officer super hero to children with cancer

December 18, 2019

In recent films, Batman said, “A hero can be anyone,” and “It’s what I do that defines me.”

Miles Blackman, a lead transportation security officer from New Mexico’s Albuquerque International Sunport (ABQ), dresses that part perfectly,…


What people are saying about TSA

December 12, 2019

A passenger commented about the TSA Lost & Found operations at Baltimore. “I left my iPad after passing through security at BWI and your website made it very easy to make a claim. I have worked for the federal government for nearly 40 years,…

Down by the tracks

Train derailment drill prepares TSA’s local partners

December 11, 2019

A commuter train derails, causing all types of injuries, chaos and strain on the local emergency response system. It’s a frightening scene our rail system, communities and first responders need to pr

TSOs respond to cries for help

Swift response from officers to cries for help

December 10, 2019

Like any other day in Boston, Officer Edward Cutter and Lead Officer John Fogel were on a routine lunch break, walking to get a bite to eat, when they encountered a frantic traveler yelling for “help.”  Both officers took immediate action,…

Andy Kim

TSA’s web manager helps poverty-stricken Guatemalans

December 5, 2019

You’ve probably heard the phrase, “It’s better to give than to receive.” Andy Kim is living those words through his giving spirit to a poverty-stricken village in Guatemala.

With TSA’s Strategic Communications and Public Affairs, Kim…

LAX Lifesaving

Los Angeles TSA officers save passenger’s life by performing CPR

December 4, 2019

Two TSA officers saved the life of a passenger at Los Angeles International Airport (LAX) by taking turns performing CPR and reviving a man who stopped breathing. 

It started out like any other day at LAX. Some passengers were rushing to…

Suiting Up for bomb exercise

Suiting up for an explosive performance

December 3, 2019

Transportation Security Administration (TSA) officers were offered a live demonstration of how a Bomb Squad would respond to an improvised explosive device (IED) found in checked baggage. Friedman Memorial Airport (SUN) and Twin Falls Regional…

What People are saying

What people are saying about TSA

November 29, 2019

In Nome, Alaska, a passenger wrote that TSA “has an amazing crew. Thanks, folks, for what you do! You are always friendly and helpful.”

A passenger traveling in Salt Lake City wrote that “I have never experienced such tact and professional…

Hernandez Award Winner

TSA officer puts life on line to save others during California festival shooting

November 20, 2019

Have you ever thought what you might do if confronted with an active shooter? TSA/DHS training tells us to run, hide or fight.

Putting his own…

What Passengers are saying

What people are saying about TSA

November 18, 2019

Passengers traveling from Burlington, Vermont said TSA left them in a great mood. “The professionalism was incredible, and my husband and I were very happy. No issues at all, and some of the people that were instructing how and what to do during…

Jacksonville TSOs

TSA Jacksonville pays last respects to Pearl Harbor survivor

November 18, 2019

The 78th anniversary of the day President Franklin Delano Roosevelt said would “live in infamy” is fast approaching, and one of the last-living survivors of the attack on Pearl Harbor got…

DHS Secretary Awards

DHS Secretary Awards Honor TSA Employees for Outstanding Mission Performance

November 18, 2019

The Department of Homeland Security recognized 70 TSA employees for outstanding contributions to the DHS and TSA missions at the 2019 DHS Secretary Awards ceremony.

Former DHS Acting Secretary Kevin McAleenan thanked the award winners for…

TSA celebrates Veterans' Day

TSA pays tribute to our veterans

November 15, 2019

About 12,000 TSA employees proudly served or are currently serving in the military. That’s 19 percent of its workforce.

This week, TSA paid tribute to our veterans with a special ceremony at headquarters.

Acting Deputy Administrator…