Employee Stories

Smoke from a checked bag at Indianapolis International Airport

Holy Smoke! Indianapolis TSA officers respond to fiery situation

March 11, 2020

TSA officers at Indianapolis International Airport were shocked when they noticed flames billowing from the belt just outside a bag room.


Turned out that a passenger’s…


Sniffing Out Danger

March 10, 2020

What’s your reaction when you detect the tantalizing aroma of popcorn at the movie theater or the first, sweet whiff of early morning coffee? How do your senses respond when you realize you smell gas or smoke indoors? Odors produce strong…

Lusito Isip Picture

Newark TSA officer wins Outstanding Federal Employee Award

March 9, 2020

As a TSA officer, Luisito Isip of New Jersey’s Newark Liberty International Airport makes sure passengers and their bags are properly screened for prohibited items such as firearms, weapons, and explosive devices. But in addition to performing…

Phoenix Picture

What People Are Saying About TSA

March 6, 2020


A Phoenix passenger talks about losing her ID while on a business trip far from home and expressed her deep gratitude for an officer’s professionalism and courtesy.

“[The officer] made what I thought would…

MCO Monty

Long-time Orlando TSA officer coaches kids, cultivates compassion

March 6, 2020

In 2002, when TSA hired its first airport screeners, Clairmont ‘Monty’ Ashby joined the new agency’s frontlines to protect air travelers. But the long-time TSA officer has another important calling – to serve as a positive role model for our…

STSO Branford

Kudos Across America – Fort Lauderdale, Florida

March 5, 2020

Supervisory TSA Officer Charlene Branford exhibited exceptional customer service skills while interacting with a passenger who was experiencing an anxiety attack.

Sitting beside the passenger, (on the floor) and speaking softly, she…

PHX Picture

Phoenix TSA officers in TV commercial to promote REAL ID

March 4, 2020

TSA is focused on publicizing the need for the public to get REAL ID-compliant driver’s licenses or ID cards this year. These efforts entered unchartered territory when six TSA officers at Phoenix Sky Harbor International Airport (PHX)…

Carlos Valadez Picture

Hunting, fishing connect Boise TSA officer, disabled veterans

February 28, 2020

For all of his adult life, Boise, Idaho’s Carlos Valadez has served our military. For 13 years, Valadez was in the U.S. Marine Corps, which included voluntary deployments to Iraq and Afghanistan, and now he’s with the Air National Guard at Boise’…

TSO Clark

Alert Ohio officer “went well above the call of duty”

February 27, 2020

All too often the media puts the TSA or police on blast for some minor indiscretion, but rarely ever do they recognize the many incredible stories of [officers] going above and beyond the call of duty. At John Glenn International Airport, Ohio in…

Ambassador Davis Picture

St. Louis TSA manager ‘rescues’ passengers, named Ambassador of the Year

February 27, 2020

A TSA manager from St. Louis Lambert International Airport (STL) was recognized for going well beyond the call of duty and his great customer service. Robert Davis was named Ambassador of the Year for the Catch Us Giving customer service program…

Mariann Sigstad Picture

Kudos Across America – St. Paul, Minnesota

February 26, 2020

TSA officer expedites screening for child with autism, family

On behalf of me and my family, I want to extend my highest praise to [TSA Officer] Mariann Sigstad, a passenger support specialist (PSS) who assisted us…

Oscar Marting Picture

TSA designs connected, collaborative workplace for new headquarters in Springfield, Virginia

February 26, 2020

When TSA moves its headquarters from Arlington, Virginia to Springfield, Virginia this fall, employees can expect to find innovative workspaces designed to enhance collaboration and improve efficiency, thanks in large part to TSA Facility Manager…

TSO Mark Santos

Officer’s initiative reunites passenger with abandoned urn

February 25, 2020

Have you ever been so preoccupied that you forgot what you were doing or where you parked? That’s what happened to a passenger at Fort Lauderdale-Hollywood International Airport (FLL).

Lead TSA Officer Marlus Santos was working at FLL when…

Stacey Becker and Rob Hermanson

Wisconsin TSA officers help injured driver after car overturns on snowy highway

February 25, 2020

Two TSA officers from Rhinelander-Oneida County Airport are heroes after stopping to help the victim of a traffic crash in the Northwoods of Wisconsin.

Around 4:40 a.m., TSA officer Stacey Becker was driving to the airport in slick, snowy…

BOS pic

What People Are Saying About TSA

February 24, 2020


A Boston passenger said, “I submitted a claim and within six minutes, got a response that you had my laptop and instructions on how to get it back. I can't tell you how impressed and appreciative I am of your…

Human Trafficking Conference

TSA tackles human trafficking

February 13, 2020

Human trafficking is an urgent humanitarian issue, and TSA is tackling the problem head-on by collaborating with DHS and stakeholders.

In January, DHS released a strategy to combat human trafficking, and TSA Acting Deputy Administrator…

Crystal De Loach

Alaska TSA manager saves lives pint by pint

February 12, 2020

Crystal De Loach has a fear of needles. However, she’s overcome that fear to help save up to 175 lives … so far.

Every two seconds someone in the U.S. needs blood, and the American Red Cross says one donation of blood can save up to three…

HLN Staff

TSA Helena, Montana takes care of stranded passenger

February 10, 2020

One day, a young man was seen walking around Montana’s Helena Regional Airport (HLN). No big deal, right? People walk through the airport all of the time.

BOI Picture

What people are saying about TSA

February 7, 2020

Boise, Idaho

An Idaho passenger commented on how a TSA officer commiserated with his wife as she carried her mother’s cremation urn. “He took a few minutes to talk with my wife about her mother, quietly and respectfully, saying at one…