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Employee Stories

February 26, 2020
When TSA moves its headquarters from Arlington, Virginia to Springfield, Virginia this fall, employees can expect to find innovative workspaces designed to enhance collaboration and improve efficiency, thanks in large part to TSA Facility Manager...
February 26, 2020
TSA officer expedites screening for child with autism, family On behalf of me and my family, I want to extend my highest praise to [TSA Officer] Mariann Sigstad, a passenger support specialist (PSS) who assisted us. PSS Sigstad was absolutely...
February 25, 2020
Have you ever been so preoccupied that you forgot what you were doing or where you parked? That’s what happened to a passenger at Fort Lauderdale-Hollywood International Airport (FLL).Lead TSA Officer Marlus Santos was working at FLL when he noticed...
February 25, 2020
Becker saw a car make a right turn in front of her. It looked to her like the driver turned into a driveway. But when Becker drove by the vehicle, she noticed it actually slid off the road into a ditch and was lying upside down on its roof,...
February 24, 2020
Boston, MassachusettsA Boston passenger said, “I submitted a claim and within six minutes, got a response that you had my laptop and instructions on how to get it back. I can't tell you how impressed and appreciative I am of your professionalism and...
February 13, 2020
Human trafficking is an urgent humanitarian issue, and TSA is tackling the problem head-on by collaborating with DHS and stakeholders.In January, DHS released a strategy to combat human trafficking, and TSA Acting Deputy Administrator Patricia...
February 12, 2020
Crystal De Loach has a fear of needles. However, she’s overcome that fear to help save up to 175 lives … so far.Every two seconds someone in the U.S. needs blood, and the American Red Cross says one donation of blood can save up to three lives.De...
February 10, 2020
One day, a young man was seen walking around Montana’s Helena Regional Airport (HLN). No big deal, right? People walk through the airport all of the time.But then, TSA officers saw the same man roaming around HLN the next day. It just didn’t seem...
February 07, 2020
Boise, IdahoAn Idaho passenger commented on how a TSA officer commiserated with his wife as she carried her mother’s cremation urn. “He took a few minutes to talk with my wife about her mother, quietly and respectfully, saying at one point, ‘Thank...
February 06, 2020
Super Bowl LIV delivered a great game and brought huge crowds of football fans to Miami. The day after the big game, TSA officers at Miami International Airport (MIA) screened a record number of travelers.On Monday, February 3, TSA Miami screened...
February 04, 2020
In the past month, over 2,000 earthquakes have rocked Puerto Rico.The largest was a magnitude 6.4 temblor, which damaged hundreds of home on January 7. Since then, Puerto Rico’s residents, including TSA employees, have lived in fear over the...
January 29, 2020
Super Bowl fans traveling around Miami this week can feel a little safer thanks to the partnership between TSA and south Florida.The planning to make sure the city’s surface transportation system is safe and secure didn’t happen overnight; it was...
January 24, 2020
An employee with TSA’s Law Enforcement/Federal Air Marshal Service from Houston brought some hope to hundreds of children in a remote village in the African country of Uganda. Greg Johnson volunteered for a mission trip with an organization called...
January 24, 2020
It’s a situation and scenario we train and prepare for – finding a device that is meant to cause havoc. Recently, that’s where Lead TSA Officer Kwanwah “Kenny” Liu found himself.Liu was working in the Boston Logan International Airport bag room. ...
January 24, 2020
Austin, TexasAn Austin, Texas passenger said a TSA officer took the extra step. “I have to say that this was a great display of someone caring enough to go an extra step or several steps to help someone that was in a bind. That officer put a huge...
January 23, 2020
TSA Officer Eugene Clingan was working as a travel document checker (TDC) at New Mexico’s Albuquerque International Sunport when he suddenly noticed what appeared to be a frantic passenger running around. He then saw another person face down on the...
January 17, 2020
Traveling through our airports, TSA screening can be a difficult experience for people with autism spectrum disorder (ASD) who find communication, social and behavioral interactions challenging. This can be a challenge for officers and people with...
January 17, 2020
During the early morning shift at Detroit Metropolitan Wayne County Airport, TSA Officer Alisa Coleman was alarmed by a commotion she heard in the terminal and saw a law enforcement officer racing to the bottom of the checkpoint.Coleman, a former...
January 17, 2020
The well-known essayist and poet Henry David Thoreau said, “Many men go fishing all of their lives without knowing that it is not fish they are after.”Albuquerque International Sunport Supervisory TSA Officer Adam Sena knows what he’s going after....

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