Employee Stories
‘Sky is the limit’ – TSA gives youth VIP treatment, career ideas at BWI
September 15, 2023
TSA was at the center of a special VIP experience for dozens of Baltimore kids, many of whom may now be considering careers in the transportation world. Fifty youth, aged 10 to 16, from the city’s recreation…
Kudos Across America - Chicago
September 14, 2023
To whom it may concern: I am a disabled traveler, and I just came through security at Chicago O’Hare International Airport (ORD). I have a Florida driver’s license, and when my license was run in the TSA system (TDC), it didn’t come up as…
9/11 Marks 15th Anniversary of TSA’s Iconic Blue Uniforms
September 12, 2023
The blue uniforms TSA officers wear every day as they screen passengers and bags at more than 400 airports across the country are instantly recognizable. Over the last decade and a half, the true-blue uniforms have helped give TSA’s hardworking…
TSA’s Trailblazer Award winner Jenel Chang
September 5, 2023
“Never forget where you started,” Jenel Chang said. It’s a phrase the Large Hub Executive Director has kept close throughout her more than 20-year TSA career where different roles brought her to new cities, airports and communities. Chang…
Intelligence, explosives, dogs, Federal Air Marshals - teen law enforcement hopefuls see it all at DTW
August 31, 2023
A career in law enforcement – that’s the dream of 50 Detroit teenagers who got a first-hand look at TSA’s security operations at Detroit Metropolitan Wayne County Airport (DTW). The teens, students from the…
TSA officer follows facts, catches fake ID at Newark checkpoint
August 30, 2023
Newark Liberty International Airport (EWR) TSA Officer Emma Denby was working at the travel document checker (TDC) position when a female passenger arrived at the checkpoint for screening. Denby asked for ID, and…
Kudos Across America – Cleveland
August 28, 2023
On an evening at the end of her shift, TSA Officer Jill Nagel helped my 82-year-old mother while she was stranded at the Cleveland Hopkins (International) Airport as the airline did nothing [to assist]. Officer Nagel helped her secure a…
Celebrating Women’s Equality Day: Why TSA Chief Counsel Francine Kerner’s work matters
August 25, 2023
Francine Kerner can give a master class in being professionally underestimated because of her gender.
Kudos Across America – Utqiaġvik (Barrow), Alaska
August 22, 2023
Wiley Post – Will Rogers Memorial Airport TSA Officer Bob Seashoals deserves to be recognized as an outstanding employee. He instantly recognizes when people need help and acts to the extreme ends of his ability to…
SUV flips near JFK; TSA officers pull woman from wreckage
August 21, 2023
A pair of TSA officers from New York’s John F. Kennedy International Airport (JFK) turned into instant heroes while on their way home from work. An elderly woman flipped her SUV on the Southern State Parkway on…
Haitian Creole connects passenger and North Carolina TSA officer
August 16, 2023
Rarely is anyone at North Carolina’s Fayetteville Regional Airport (FAY) asked to translate Haitian Creole at the checkpoint, but for Haitian-born TSA Officer Amilia Pierre, the…
Officer’s attention to detail catches felon at checkpoint
August 15, 2023
A routine document check resulted in a passenger fleeing down the halls of Chicago Midway International Airport (MDW). The discovery was made by TSA Officer Ramon Caballero, a rookie fresh off new hire training. It was his first big…
Kudos Across America – Queens, New York
August 11, 2023
Mr. Krulish (John F. Kennedy International Airport (JFK) Supervisory TSA Officer Frank Krulish) called my cell on Father’s Day. The first time he called, (since I did not recognize his number), I did not answer. He persisted and called again, and…
Boston Logan International airport TSA canine handlers assist motorist is dire circumstances
August 11, 2023
Seeing a sea of car brake lights spotlighted against the predawn sky, TSA Explosives Detection Canine Handlers Janet Goodness and Brandon Denneen slowed their vehicles along with the rest of the commuters on the busy, elevated expressway.
Passenger collapses, TSA officers race into action at SEA-TAC
August 4, 2023
What appeared to be a normal overnight shift for the TSA team at Seattle-Tacoma International Airport (SEA) suddenly turned into crisis mode when a passenger collapsed near one of the checkpoints. Supervisory…
TSA inspectors ensure robust airport perimeter security
August 2, 2023
Editor’s note: On a recent hot summer morning, I had the opportunity to shadow a team of TSA inspectors at Baltimore/Washington International Thurgood Marshall Airport as they showed me some of what they do to…
Kudos Across America – Boise, Idaho
July 31, 2023
Boise, ID TSA Supervisor Nicole turned my worst day of the year into one of the best.
TSA pay, technology spur agency growth over last two years
July 27, 2023
The now vs. then is a stark contrast when you compare the last two years at TSA. Looking back at the agency’s most significant changes since 2021 when the sixth iteration of TSA’s National Advisory Council (NAC VI) took office, pay,…
Bike cases galore! TSA Huntsville supports Para-Cycling World Cup
July 26, 2023
TSA officers were in the thick of one of the biggest sporting events to come to Huntsville, Alabama, in the city’s history. More than 300 athletes from all over the globe converged on Huntsville, which hosted the first-ever UCI (Union…
Lubbock TSA passenger support specialists assist Texas Tech University program
July 25, 2023
For several years, Texas Tech University’s (TTU) College of Education staff has partnered with TSA at Lubbock Preston Smith International Airport (LBB) to provide their students and future teachers real-world exposure…