Employee Stories
Excellent customer service in Austin, Texas, indicative of nationwide survey
December 18, 2023
When Mindy Henderson has a good customer service experience, she goes straight to the top to say so. Henderson, the editor-in-chief of the Muscular Dystrophy Association’s (MDA) Quest Media and a disability rights advocate, is an…
Alabama TSA officer brightens Deaf community’s travel experience
December 13, 2023
TSA Officer Kayla Lowery-Busick just celebrated her two-year anniversary with the agency, and she’s making a big impact at Alabama’s Huntsville International Airport (HSV), especially when it comes to welcoming deaf…
Injured California TSA officer’s extraordinary recovery, journey from South Korea
December 11, 2023
Just a few days into a South Korean vacation with his wife, Norman Y. Mineta San Jose International Airport (SJC) TSA Officer Gilbert Zapanta suffered a severe head injury from a fall in his hotel bathroom. The next two weeks were lost to…
Kudos Across America – Alliance, Nebraska
December 6, 2023
Wonderful staff, very friendly. Always accommodating and informative. TSA is doing a great job [at Alliance Municipal Regional Airport], thanks! I travel an hour to use this airport specifically and I’ve never been…
Mock terrorist attack prepares Virginia bus system for the worst
December 4, 2023
The simulated terrorist attack was escalating quickly! From intruders in the county’s bus parking lot to suspicious backpacks on buses – vehicle-borne improvised explosive devices (IEDs) blew up, killing and…
The Windy City Canine Challenge
December 1, 2023
TSA explosives detection canine teams (EDC) from around the nation were put through their paces as they competed in the Windy City Canine Challenge in Chicago.
Did you know? TSA on front lines to combat MANPADS
November 29, 2023
Surface-to-air missiles pose a serious threat to worldwide aviation, and what you may not know is TSA is on the front lines around the world battling the threat. Over 500,000 Man-Portable Air Defense Systems (MANPADS) currently exist,…
California TSA officers help passengers with autism prepare to fly
November 28, 2023
The job of TSA officers is not only to keep travelers safe by providing world-class security, but also to ensure the best passenger experience possible. That goes for passengers from all walks of life, including those…
Put TSA Passenger Support Specialists on your nice list before you travel
November 27, 2023
TSA Passenger Support Specialists (PSS) are like Rudolph the Red Nose Reindeer. They are the shining light for many passengers as they make their way through security screening at the airport. Like the reindeer with the glowing red nose…
TSA through a child’s eyes
November 22, 2023
A group of young children expressed their appreciation of TSA through an array of crayon-colored sketches after taking a field trip to northern Indiana's South Bend International Airport (SBN). The early…
Oklahoma lead TSA officer dances to Native American drumbeat
November 21, 2023
Drawing from her Kiowa tribal roots, Lead TSA officer Leah Park is proud to bring her special brand of resilience to checkpoint at Oklahoma City’s Will Rogers World Airport (OKC).
With their backs to the Lahaina fire in Hawaii, TSA National Deployment Force supports in a crisis
November 17, 2023
In a state of emergency, as the Lahaina wildfires consumed life and property, TSA employees from the National Deployment Force (NDF) arrived at Kahului Airport (OGG) on the island of Maui to help screen desperate passengers fleeing the island and…
Keeping bombs off planes – TSA teams with Miami-Dade Bomb Squad in IED exercise
November 15, 2023
Nearly 22 years ago, TSA was born to keep bombs, guns and other dangerous items off planes, and over the last two decades, the agency has developed close partnerships with local and state police to do just that. One relationship…
Security gaps? TSA inspectors safeguard surface transportation
November 6, 2023
It was around 4 a.m. when TSA Surface Inspector (TSI) Thomas Pitts, dressed casually in street clothes, rang the bell at a mass transit bus facility and said he was the new mechanic who just wanted to get to work early…
Ho, ho, ho! Drones and kids – What a combination!
November 3, 2023
What once was mainly used by the military is now a recreational sport for many people, and with the early start of the holiday shopping season, they’re starting to fly off store shelves. Today 8% of Americans own drones, according to…
Kudos Across America – Bemidji, Minnesota
November 1, 2023
I would like to commend your agent (TSA Officer) Drager Delapp from the Bemidji (Regional) Airport. He was not only professional but also courteous.
Ten years later - memories of fallen TSA officer still vivid
November 1, 2023
TSA lost its first officer in the line of duty 10 years ago today, and the memories of that tragic day are still vivid in the minds of the people who worked with him to protect the traveling public as well as employees across the agency.
…
Hair-raising head case in Utah suitcase
October 31, 2023
When Salt Lake City International Airport (SLC) TSA Officer Justin Buttars looked at the image on the screen in the checked baggage resolution area (CBRA), staring back at him was a suspicious and downright creepy item…
Hand-in-hand – TSA, Secret Service partner to secure New York during UN General Assembly
October 30, 2023
An event of global significance, 150 delegations with the support of 73 federal and local agencies converged on New York City for the 78th United Nations General Assembly, and TSA was in the thick of the action.
Who do you call? Supervisory TSA officer to save the day when passenger falls ill
October 26, 2023
When a passenger suddenly became ill in the boarding area of Pangborn Memorial Airport (EAT) in Wenatchee, Washington, an airline gate agent knew exactly who to call for help – Supervisory TSA Officer Alan Holiman.…