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Employee Stories

March 18, 2020
Morrisville, North CarolinaA North Carolina passenger recently said, “The officer who assisted us was the most caring individual. She explained everything wonderfully and kept us both informed every step along the way. She made everything work...
March 12, 2020
TSA is teaming up with our neighbors to the north to protect the passenger and freight rail systems.Several TSA and DHS representatives hosted a delegation from Transport Canada who traveled to the U.S. capital region. The meetings, which focused on...
March 11, 2020
TSA officers at Indianapolis International Airport were shocked when they noticed flames billowing from the belt just outside a bag room. Turned out that a passenger’s checked bag caught fire shortly after leaving the ticket counter on the airport’s...
March 10, 2020
What’s your reaction when you detect the tantalizing aroma of popcorn at the movie theater or the first, sweet whiff of early morning coffee? How do your senses respond when you realize you smell gas or smoke indoors? Odors produce strong responses...
March 09, 2020
As a TSA officer, Luisito Isip of New Jersey’s Newark Liberty International Airport makes sure passengers and their bags are properly screened for prohibited items such as firearms, weapons, and explosive devices. But in addition to performing his...
March 06, 2020
In 2002, when TSA hired its first airport screeners, Clairmont ‘Monty’ Ashby joined the new agency’s frontlines to protect air travelers. But the long-time TSA officer has another important calling – to serve as a positive role model for our youth....
March 06, 2020
PhoenixA Phoenix passenger talks about losing her ID while on a business trip far from home and expressed her deep gratitude for an officer’s professionalism and courtesy.“[The officer] made what I thought would be the hardest part of my trip and my...
March 05, 2020
Supervisory TSA Officer Charlene Branford exhibited exceptional customer service skills while interacting with a passenger who was experiencing an anxiety attack.Sitting beside the passenger, (on the floor) and speaking softly, she comforted and...
March 04, 2020
TSA is focused on publicizing the need for the public to get REAL ID-compliant driver’s licenses or ID cards this year. These efforts entered unchartered territory when six TSA officers at Phoenix Sky Harbor International Airport (PHX) participated...
February 28, 2020
For all of his adult life, Boise, Idaho’s Carlos Valadez has served our military. For 13 years, Valadez was in the U.S. Marine Corps, which included voluntary deployments to Iraq and Afghanistan, and now he’s with the Air National Guard at Boise’s...
February 27, 2020
All too often the media puts the TSA or police on blast for some minor indiscretion, but rarely ever do they recognize the many incredible stories of [officers] going above and beyond the call of duty. At John Glenn International Airport, Ohio in...
February 27, 2020
A TSA manager from St. Louis Lambert International Airport (STL) was recognized for going well beyond the call of duty and his great customer service. Robert Davis was named Ambassador of the Year for the Catch Us Giving customer service program at...
February 26, 2020
When TSA moves its headquarters from Arlington, Virginia to Springfield, Virginia this fall, employees can expect to find innovative workspaces designed to enhance collaboration and improve efficiency, thanks in large part to TSA Facility Manager...
February 26, 2020
TSA officer expedites screening for child with autism, family On behalf of me and my family, I want to extend my highest praise to [TSA Officer] Mariann Sigstad, a passenger support specialist (PSS) who assisted us. PSS Sigstad was absolutely...
February 25, 2020
Have you ever been so preoccupied that you forgot what you were doing or where you parked? That’s what happened to a passenger at Fort Lauderdale-Hollywood International Airport (FLL).Lead TSA Officer Marlus Santos was working at FLL when he noticed...
February 25, 2020
Two TSA officers from Rhinelander-Oneida County Airport are heroes after stopping to help the victim of a traffic crash in the Northwoods of Wisconsin.Around 4:40 a.m., TSA officer Stacey Becker was driving to the airport in slick, snowy conditions...
February 24, 2020
BostonA Boston passenger said, “I submitted a claim and within six minutes, got a response that you had my laptop and instructions on how to get it back. I can't tell you how impressed and appreciative I am of your professionalism and consideration....
February 13, 2020
Human trafficking is an urgent humanitarian issue, and TSA is tackling the problem head-on by collaborating with DHS and stakeholders.In January, DHS released a strategy to combat human trafficking, and TSA Acting Deputy Administrator Patricia...
February 12, 2020
Crystal De Loach has a fear of needles. However, she’s overcome that fear to help save up to 175 lives … so far.Every two seconds someone in the U.S. needs blood, and the American Red Cross says one donation of blood can save up to three lives.De...
February 10, 2020
One day, a young man was seen walking around Montana’s Helena Regional Airport (HLN). No big deal, right? People walk through the airport all of the time.But then, TSA officers saw the same man roaming around HLN the next day. It just didn’t seem...

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