Employee Stories
Kudos Across America – Burlington, Vermont
June 3, 2024
Dear TSA leadership, I hope this message finds you well. I am writing to express my sincere appreciation for the outstanding service provided by Supervisory TSA Officer (STSO) William Martin at the baggage and…
Getting the Job Done Despite Son’s Life-Saving Emergency Surgery
May 31, 2024
TSA’s National Transportation Vetting Center (NTVC) was facing significant challenges. The TVC’s Vetting Operations Section, which operates 24/7 to vet all airline passengers traveling on domestic and international flights, is a critical…
Full speed ahead: TSA expands security support for Indianapolis 500
May 29, 2024
Hundreds of thousands of race car fans filled the Indianapolis Motor Speedway this past Sunday to watch the 108th running of the Indy 500, and TSA made its presence known. Indiana TSA Federal Security Director…
Passenger Support Specialist of the Year shows travelers with special needs ‘TSA Cares’
May 24, 2024
Less than two years ago, Julia Perry joined TSA, and she’s already putting her stamp on the agency when it comes to caring and compassion for passengers. Perry, a lead TSA officer at Denver International Airport (DEN), was named the 2023…
Indiana TSA officer assesses threat risk; skillfully de-escalates mental health crisis
May 23, 2024
Fresh from a challenging encounter with a noncompliant passenger on the secure side of Checkpoint B, Indianapolis International Airport (IND) Jerald Washington walked up on another opportunity to exercise his compassionate command presence.…
Quick thinking: Alaska, Vermont TSA officers help passengers who fell off escalators
May 22, 2024
TSA officers have a tough job. They are responsible for providing security and protecting travelers in a courteous and professional manner in an often stressful environment. However, they are known…
Kudos Across America – Seattle
May 21, 2024
To Whom It May Concern: Please accept this note in highest praise and appreciation for Seattle–Tacoma International Airport (TSA Officer) Michelle Thomas.
FAM’s job like no other at TSA
May 20, 2024
While TSA officers have the job of keeping potentially dangerous prohibited items off airplanes, the agency’s Federal Air Marshals (FAMs) protect the traveling public both on the ground and in the air in many different…
Heather Proctor Honored with TSA Public Service Award
May 17, 2024
Heather Proctor is the kind of person who will drop everything to help a friend, colleague or stranger. For over a decade, Proctor, the Assistant Federal Security Director at Austin-Bergstrom International Airport (AUS), has led the way for…
Officer’s Tongan values impact TSA culture at LAX
May 16, 2024
Los Angeles International Airport (LAX) Lead Officer Rhonda Vea, who has Pacific Islander ancestry, specifically Tongan roots, weaves the best parts of her heritage into her security work. She does it with the same passion traditional Tongan mat…
Mother’s Day Special: All in the family for TSA, DHS
May 10, 2024
This Sunday is Mother’s Day, and it’s an extra special occasion for a TSA mom and four of her kids. TSA International Operations Asia Pacific Lead Desk Officer Marie Duncan is proud to have a whopping five…
TSA names 2023 Airports of the Year
May 9, 2024
Their size and operation may be dramatically different, but Houston’s George Bush Intercontinental Airport (IAH) and Wichita Dwight D. Eisenhower National Airport (ICT) both took home a big prize at the 2023 TSA…
TSA Officer of the Year key player in drone education, outreach
May 3, 2024
TSA’s 2023 Transportation Security Officer (TSO) of the Year has a little different resume than most TSA officers.
Who let the dogs out? Texas sponsors multi-agency K9 training round-up
May 2, 2024
TSA Austin (AUS) K9 teams joined numerous other K9 teams from across the state at the quarterly Multi-Agency Canine Training Roundup, held in San Antonio, Texas, at the VIA Metropolitan Transit Authority – Robert Thompson Transit Station.
Kudos Across America – White Plains, New York
May 1, 2024
Dear TSA, I am writing to praise one of your officers, Supervisory TSA Officer Robert Brattesani, whom I met during a mishap at the Westchester Airport in Armonk, New York.
School day at TSA! Kids flood HQ for up close look at what their parents do
April 29, 2024
TSA is inspiring our kids to aspire to follow in their parents’ footsteps. For the…
TSA Canine Training Center Hosts European Delegation to Enhance Global Transportation Security
April 26, 2024
The TSA Canine Training Center (CTC) in San Antonio, Texas, hosted the European Civil Aviation Conference’s (ECAC) Detection Dog Study Group as part of a collaborative effort to enhance transportation security across…
Clark the Eagle flies out of Reagan National Airport
April 25, 2024
Clark the Eagle was ticketed to fly out of Ronald Reagan Washington National Airport (DCA), but like all passengers, he needed to go through the TSA security screening process.
Innovation Across the Nation: TSA officers create solutions to improve checkpoint security
April 24, 2024
TSA has been an agile agency since its creation. Built from the ground up in the wake of 9/11, TSA had no choice but to respond and adapt to a changing threat environment. Two decades later, the spirit of…
Kudos Across America – Key West, Florida
April 22, 2024
I want to make sure someone at the TSA is aware of the courteous, friendly, and professional job that Supervisory TSA Officer Jennifer Wallace provided to me and my business associate, at the security checkpoint at the…