TSA processes requests on a first-come, first-served basis according to two tracks: simple and complex. The first response you receive is TSA’s acknowledgment of your request submission. TSA typically acknowledges requests within 10 days of receipt. The acknowledgment letter provides tracking numbers and informs a requester about whether additional information will be needed to process the request. The letter also provides instructions for checking the status of the request.
If you have not received an acknowledgment from TSA regarding your request within 10 days, you may contact us at 866-364-2872 or email at email@example.com to ensure we received your request. Most Internet providers impose a 25-megabyte limit on files sent through email servers. If your request includes attachments that exceed that limit, it may have been blocked.
How long it takes to receive materials from TSA depends on several factors. Our processing time will be determined by the nature of your request, including complexity, scope, and other factors. Requests are deemed complex for reasons that include, but are not limited to, those that require search within multiple offices or airport(s), consultation with multiple DHS components or other agencies, or review of voluminous records from multiple locations. Additionally, the size of TSA’s backlog can affect processing times.
TSA is diligently working through a backlog to more efficiently process all requests.