All passengers and their property are required to undergo screening at the checkpoint.
If you need assistance during screening, you or your traveling companion may talk to the TSA officer about the best way to complete the screening process. You may inform the TSA officer of your disability or medical condition verbally, by using the TSA Notification Card or by providing medical documentation.
At TSA PreCheck® lanes, you do not need to remove shoes, laptops, 3-1-1 liquids, light jackets or belts during the screening process. If available, you can request screening by the body scanner machine, also known as Advanced Imaging Technology (AIT). However, removal of light jackets will be required.
To be eligible for AIT screening, you must be able to stand and walk unassisted for the duration of the screening. You must also be able to stand shoulder width apart with your arms above your head for five to seven seconds without support. If you do not want to be screened by AIT, you will receive a pat-down. Pat-downs are conducted by a TSA officer of the same gender and will require the removal of items such as shoes, belts, or light jackets.
A pat-down and additional or enhanced screening of your carry-on property may be required if there is an alarm during screening.
To File a Complaint
If your screening experience did not meet your expectations, you may request to speak with a supervisor at the checkpoint. You may also submit your concern(s) to the TSA Contact Center.