TSA PreCheck™ FAQ

Additional TSA PreCheck™ Enrollment Providers

How can I reach out with additional questions about TSA PreCheck™ enrollment or renewal?

All questions about current TSA PreCheck™ Enrollment or Renewals can be directed to Customer Service at 855-347-8371 weekdays between 8 a.m. - 10 p.m. ET. For questions regarding additional enrollment providers, please contact the TSA Contact Center at TSA-ContactCenter@tsa.dhs.gov, at 866-289-9673, or complete a Request for Information here.

How do I apply for TSA PreCheck™?

It takes five minutes to submit an online application and schedule a ten minute in-person appointment that includes a background check and fingerprinting at an enrollment center.

Before you apply, we recommend that you review the various DHS trusted traveler programs, such as the TSA PreCheck™ Application Program, Global Entry, NEXUS, or SENTRI, to ensure you meet the eligibility requirements and determine the best program for you.

How does having multiple enrollment providers impact TSA PreCheck™ enrollment?

The existing TSA PreCheck™ enrollment process will not change immediately. Anyone enrolling in TSA PreCheck™ can apply online in 5 minutes and schedule a 10 minute in-person appointment at any of the current 400+ enrollment centers. Once additional enrollment providers are operational, individuals may enroll with any provider.

What is a TSA PreCheck™ enrollment provider?

The TSA PreCheck™ enrollment process is currently facilitated by an enrollment provider contracted by TSA. The enrollment provider collects TSA PreCheck™ enrollment information from applicants and submits this data to TSA and the FBI. Enrollments are managed by the enrollment provider and overseen by TSA.

When will new enrollment providers begin offering enrollment?

TSA expects that enrollment providers will begin enrolling applicants in late 2020. Enrollment providers must develop a TSA PreCheck™ enrollment system, determine enrollment locations, and hire and train staff. In addition, TSA will conduct a thorough cybersecurity review of each enrollment provider’s system to ensure it meets the latest cybersecurity requirements before being allowed access to applicant data.

Who offers TSA PreCheck™ enrollments?

Currently, TSA PreCheck™ enrollment is conducted by IdentoGO by Idemia Identity & Security USA, LLC. Starting in late 2020, Alclear, LLC and Telos Identity Management Solutions, LLC will also conduct TSA PreCheck™ enrollments. When these enrollment providers are operational, members of the public can learn more by visiting TSA.gov/precheck.

Why is TSA expanding the number of TSA PreCheck™ enrollment providers?

The TSA Modernization Act, part of the FAA Reauthorization Act of 2018, required the TSA to enter into an agreement with at least two private sector entities to increase the methods and capabilities available for the public to enroll in the popular TSA PreCheck program. TSA expects that additional enrollment providers will foster innovative enrollment methods, improve competition, and provide more convenience to applicants by expanding the TSA PreCheck™ enrollment network.

Will the price of TSA PreCheck™ change?

At present, the price of TSA PreCheck™ remains $85. Once operational, each enrollment provider will be allowed to set its own prices for TSA PreCheck™. The fee provided to TSA to conduct vetting, adjudication, and program support will be consistent across all enrollment providers.

Will TSA PreCheck™ continue to be valid for 5 years?

For all current members, TSA PreCheck™ will continue to be valid for 5 years.  New enrollment providers may choose to offer enrollment periods of less than 5 years for new applicants or when individuals renew.  This will be determined on a provider by provider basis.

Applying for TSA PreCheck™

Can foreign citizens participate in TSA PreCheck™?

To be eligible to participate in TSA PreCheck™, foreign citizens must meet specific citizenship/residency requirements. Before you apply, we recommend that you review the various DHS trusted traveler programs such as the TSA PreCheck™ Application Program, Global Entry, NEXUS, or SENTRI to ensure you meet the eligibility requirements and determine the best program for you.

Does the name on my airline reservation have to match the name on my application?

Yes. The name submitted on your airline reservation must be an exact match to the name you provided on your application. If you use a frequent flyer account or online travel profile, ensure that your name is properly saved.

Does TSA provide any discounts, promotions or reimbursement assistance to cover the $85 the TSA PreCheck™ application fee?

How can I find an enrollment center?

How does TSA protect the privacy of the information I provide?

To ensure your privacy is protected, your data is encrypted, stored and transmitted securely using methods that protect the information from unauthorized retrieval or use.

How do I apply for TSA PreCheck™?

It takes five minutes to submit an online application and schedule an in-person appointment that includes a background check and fingerprinting at an enrollment center.

Before you apply, we recommend that you review the various DHS trusted traveler programs, such as the TSA PreCheck™ Application Program, Global Entry, NEXUS, or SENTRI, to ensure you meet the eligibility requirements and determine the best program for you.

How should I fill out my name on my application?

The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. The name provided must be the name used when making your airline travel reservations.

How was the application fee determined?

The application fee covers an in-depth background check, fingerprinting, identity verification, and other administrative costs of the program.

How will I know that I have TSA PreCheck™?

Participating airlines print a TSA PreCheck™ indicator directly on your boarding pass if you are eligible for TSA PreCheck™ on that flight. In addition to the indicator, TSA PreCheck™ eligibility is embedded in the barcode of the boarding pass. Once the boarding pass is scanned at the checkpoint, the TSA officer may refer you to the TSA PreCheck™ lane. If you do not have a valid boarding pass with TSA PreCheck™ embedded in the barcode, you cannot access the TSA PreCheck™ lane.

Is there an age restriction to apply for TSA PreCheck™?

There is no age restriction to apply for TSA PreCheck™. However, family members ages 12 and under traveling with an eligible parent or guardian with a TSA PreCheck™ indicator on their boarding pass can participate in expedited screening.

My personal information has changed. How do I update my information so that I can continue to receive TSA PreCheck™?

If you are a member of the TSA PreCheck™ Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. ET, to make changes to your name, address, or other information contained in your records. You may also submit your inquiry online. You will be provided information regarding documentation needed to process the change.

If you are a member of Global Entry, NEXUS, or SENTRI, please submit an email or visit the Trusted Traveler Program website.

What are the accepted payment methods for the application fee?

You may pay the $85 TSA PreCheck™ Application Program fee with a credit card, debit card, money order, company check, or certified/cashier’s check. 

Global Entry applicants are required to pay the $100, one-time fee online by credit card, debit card or through an electronic bank transfer. If you are applying to a different trusted traveler program, such as NEXUS or SENTRI, you may submit an email or visit the Trusted Traveler Program website.

What documentation do I need to provide when applying for TSA PreCheck™?

What happens after I submit my application?

Individuals who apply directly through the TSA PreCheck™ Application Program will receive written notification within two to three weeks after the in-person appointment.  Many individuals are approved several days after completing the in-person appointment, so you are encouraged to check your status online.

If you applied to Global Entry, NEXUS, or SENTRI, please review your online account for instructions on scheduling an interview at an enrollment center and further instructions or contact CBP by submitting an email or visiting the Trusted Traveler Program website.

What if I cannot provide fingerprints at enrollment that meet the FBI requirements?

TSA may submit a request for the FBI to conduct an alternate verification process. This alternate process may require an additional two to four weeks of processing time.

If you applied for Global Entry, NEXUS, or SENTRI, you may submit an email or visit the Trusted Traveler Program website.

Who can apply for TSA PreCheck™?

The TSA PreCheck™ application program membership is only open to U.S. citizens, U.S. nationals and lawful permanent residents. Applicants may be ineligible due to incomplete or false application information, violations of transportation security regulations, or disqualifying criminal offenses and factors.

Why do I need to provide previous names or aliases on my application?

This information is used for the background check conducted by TSA.

Will I receive an ID card or other credential to use TSA PreCheck™ lanes?

No. A TSA PreCheck™ indicator will be printed on your boarding pass and embedded in the barcode if you are eligible for TSA PreCheck™ on your flight. When TSA scans your boarding pass at the security checkpoint, you may be referred to a TSA PreCheck™ lane. We do not issue cards or credentials to access the TSA PreCheck™ lane.

Although members of Global Entry, NEXUS, and SENTRI may be issued a card when approved for the program, you cannot use these cards to access the TSA PreCheck™ lane. A TSA PreCheck™ indicator will be printed on the boarding pass and embedded in the barcode if you are eligible for TSA PreCheck™ for your flight.

Experiencing TSA PreCheck™

Can I access the TSA PreCheck™ lane by showing my Global Entry, NEXUS, or SENTRI card or TSA PreCheck™ approval letter?

No. To receive TSA PreCheck™, you must include your known traveler number in the appropriate field of your airline reservation, and the TSA PreCheck™ indicator must be visible on your boarding pass and embedded in the barcode. You will not be eligible to access the TSA PreCheck™ lane by presenting a trusted traveler card, TSA approval letter, or other documentation.

Can I use TSA PreCheck™ when flying from a U.S. airport to a foreign country?

Yes. TSA PreCheck™ is available when you depart from a U.S. airport to a foreign country, and for domestic, connecting flights after you return to the United States. If you travel to foreign countries even once a year, consider enrolling in Global Entry instead of TSA PreCheck™. With Global Entry you’ll receive expedited customs processing when entering the United States, plus you’ll receive TSA PreCheck™ when flying from U.S. airports.

Does my boarding pass indicate that I can use the TSA PreCheck™ lane?

Participating airlines print a TSA PreCheck™ indicator (such as TSAPRECHK, TSA PRE, or TSA PreCheck™) on boarding passes to help you recognize when you are eligible for TSA PreCheck™ on your flight.

I am traveling with my family; can they also use the TSA PreCheck™ lane?

Children ages 12 and younger may use the TSA PreCheck™ lane when traveling with a parent or guardian who has the indicator on their boarding pass. Travelers 13 and older who do not have a TSA PreCheck™ boarding pass must go through standard security lanes or apply. Before applying, TSA recommends reviewing the various DHS trusted traveler programs, such as the TSA PreCheck™ Application Program, Global Entry, NEXUS, and SENTRI, to determine the best program for your family.

If I am TSA PreCheck™ eligible, am I guaranteed expedited screening?

No, TSA uses unpredictable security measures, both seen and unseen, throughout the airport. All travelers will be screened, and no individual is guaranteed expedited screening.

If TSA PreCheck™ is not available at my airport, why was TSA PreCheck™ printed on my boarding pass?

Travelers are vetted for TSA PreCheck™ every time they fly. TSA and airlines do not limit printing of the TSA PreCheck™ indicator to participating airports.

Which airlines participate in TSA PreCheck™?

Why can’t I use the TSA PreCheck™ lanes when traveling on any airline?

Passengers must be traveling on an airline that has entered into a partnership with TSA. Under this partnership, TSA works with the airline to establish system and checkpoint requirements and determine operation of TSA PreCheck™ lanes at airports.

Global Entry, NEXUS, and SENTRI

I am having trouble with my Global Entry/NEXUS/SENTRI membership; whom can I contact?

If you have questions or concerns about your Global Entry, NEXUS, or SENTRI membership, you may submit an email or visit the Trusted Traveler Program website.

Global Entry, NEXUS, and SENTRI are programs of U.S. Customs and Border Protection. These programs offer travel benefits to pre-screened members. If you join Global Entry, NEXUS, or SENTRI, use your membership number as a “known traveler number” in airline reservations to receive TSA PreCheck™.

I forgot my PASSID. How do I find it?

If you are a member of a trusted traveler program such as Global Entry, NEXUS, or SENTRI, log on to the Trusted Traveler Program website to obtain your PASSID, which is your KTN.

Global Entry, NEXUS, and SENTRI are programs of U.S. Customs and Border Protection. These programs offer travel benefits to pre-screened members. If you join Global Entry, NEXUS, or SENTRI, use your membership number as a “known traveler number” in airline reservations to receive TSA PreCheck™.

What are a CBP PASSID and known traveler number?

The CBP PASSID is assigned to you upon approval for membership in Global Entry, NEXUS, or SENTRI. This nine-digit number usually begins with 15, 98 or 99 serves as your known traveler number, and can be found on the back of your NEXUS, SENTRI, or Global Entry card or by logging on to the Trusted Traveler Program website.

Your trusted traveler card will not grant you access to TSA PreCheck™ lanes. The TSA PreCheck™ indicator must be printed and embedded in the barcode of your boarding pass in order to receive expedited screening benefits. 

Global Entry, NEXUS, and SENTRI are programs of U.S. Customs and Border Protection. These programs offer travel benefits to pre-screened members. If you join Global Entry, NEXUS, or SENTRI, use your membership number as a “known traveler number” in airline reservations to receive TSA PreCheck™.

What is the difference between Global Entry, TSA Precheck and the other Trusted Traveler programs?

TSA PreCheck™ provides expedited security screening benefits for flights departing from U.S. Airports. Global Entry provides the TSA PreCheck™ benefit plus expedited US customs screening for international air travelers when entering the United States. TSA PreCheck™ costs $85 and Global Entry costs $100 for a five year membership. Travelers interested in Global Entry must apply through the Trusted Traveler Program website.

Global Entry, NEXUS, and SENTRI are programs of U.S. Customs and Border Protection. These programs offer travel benefits to pre-screened members. If you join Global Entry, NEXUS, or SENTRI, use your membership number as a “known traveler number” in airline reservations to receive TSA PreCheck™.

To find the best program for you, use the Department of Homeland Security's interactive Trusted Traveler tool.

Known Traveler Number

How do I add my KTN to my frequent flyer profile on one of the participating airline?

Ask your airline(s) to update your profile information and/or saved Secure Flight data. By updating your airline profile, you still have to notify your airline to make sure your KTN/Secure Flight data is in each reservation correctly, with the same information used when applying for one of the trusted traveler programs. Some airlines may need proof of your full name to make changes to your frequent flyer profile. Please contact your airline directly for more information. Updating your frequent flyer profile will not automatically update any previous reservations.

How do I add my KTN to previous reservations?

Contact your airline by phone or online to add your KTN to any existing reservations or reservations made before you received your KTN. The airline also can confirm that your first/middle/last name are in the correct Secure Flight fields. The KTN will be submitted along with Secure Flight passenger data to TSA. Remember to enter your full name, date of birth and KTN exactly as you provided during enrollment.

How do I use my known traveler number or KTN?

Once you have been assigned a KTN, you must include this number in the ‘known traveler number’ field of each reservation you make with a participating airline. The KTN also can be added when booking reservations online via a participating airline website, by phone with an airline reservation agent or with the travel management company making reservations. Save your KTN to any frequent flyer profiles, employer booking systems or online travel websites that you use.

I booked my travel via a third-party website and/or travel agency; will I receive TSA PreCheck™?

We recommend calling your airline after making a reservation through a third-party website, such as Expedia and Orbitz, and/or travel agent to ensure your known traveler number, name and date of birth correctly transmitted from their system. On occasion, third-party systems may not properly transmit passenger data. Confirming that your information was received by the airline is the best way to ensure you receive proper consideration for TSA PreCheck™ on your next flight.

I forgot my KTN. How do I find it?

I have more than one KTN. Which should I use?

You may use any active KTN that you have been assigned. However, please verify that the airline has the first/middle/last name and correct date of birth that is associated with that KTN. Your individual reservation must include your KTN. Travelers can check with the airlines to verify their KTN is listed in their reservation. An incorrect name or date of birth on your reservation will prevent you from receiving proper consideration for TSA PreCheck™.

Renewing TSA PreCheck™

How much does TSA PreCheck™ renewal cost?

The cost is the same as initial enrollment: $85 for 5 years, which is $17 per year.

How long does it take to get approved?

The approval process takes approximately 2-3 weeks, although many applicants receive their approval in a few days and may check their application status online. TSA will notify members with eligibility results.

How soon may I renew my TSA PreCheck™ membership?

You may renew your membership up to six months before the expiration date to ensure you continue to see the TSA PreCheck™ indicator on your boarding pass when traveling within or from the U.S.

How will I know when my TSA PreCheck™ membership expires?

TSA will send a renewal notification to members who have a valid email and/or phone number on record.

You may check your membership status online. You can find your KTN expiration date under the field marked “TSA PreCheck™ Expiration Date”

You may also contact customer service at 855-347-8371 weekdays between 8 a.m. - 10 p.m. ET to request your KTN expiration date.

If I booked a flight prior to my KTN expiration date, will I still get TSA PreCheck™ on my boarding pass?

No, you will not receive TSA PreCheck™ on your boarding pass if your KTN has expired. You must renew before expiration to continue receiving TSA PreCheck™ on your boarding pass.

May I renew my TSA PreCheck™ membership if my name has changed?

Yes. You must update your name prior to renewing your TSA PreCheck™ membership by calling customer service at 855-347-8371 weekdays between 8 a.m. - 10 p.m. ET.

Name changes may take up to three months to complete and processing time varies by individual.

What is the renewal process?

Most members may renew their TSA PreCheck™ membership online up to six months before the expiration date. In order to renew, you will need to enter your name, date of birth, and KTN. Some members may be directed to renew in person at an enrollment center.

What might disqualify me from renewing my TSA PreCheck™ membership?

Applicants must be U.S. citizens or lawful permanent residents who successfully complete a background check that examines criminal history, lawful presence, and any association with terrorism. Additionally, TSA may determine that an applicant is not eligible based on analyses of records related to violations of transportation security regulatory requirements. These include security-related offenses at an airport, onboard an aircraft, at a maritime port, in connection with air cargo, and other regulatory violations.

Why is my photograph being taken as part of enrollment in the TSA PreCheck™ Application Program?

TSA is capturing a photograph to verify an individual’s identity at TSA checkpoints equipped with facial recognition technology. A photo will be captured only for those renewing in person or for first-time enrollees. Those renewing online will not be required to provide a photo at this time.

Why would I need to renew in person?

Some individuals may need to renew in person, for example, if the fingerprints provided during their initial enrollment were deemed low quality at time of enrollment, or if they have changed their name and have not gone through TSA’s data update process. Members will need to visit an enrollment center to complete the renewal process.

Walk-in renewals are also accepted. The customer service agent will confirm that the membership is eligible for renewal, upload identity verification documents, make any necessary updates to the individual’s biographic information, and process payment.

Will I be notified when I am eligible to renew my TSA PreCheck™ before it expires?

Yes. TSA will send a renewal notification to members who have a valid email and/or phone number on record. You may call customer service at 855-347-8371 weekdays between 8 a.m. - 10 p.m. ET to update your email address or phone number.

Will I keep my same KTN after I renew?

Yes. Members can keep the same KTN during the renewal process as long as they renew within one year of expiration. After one year, the individual will need to apply as a new applicant and will receive a new KTN if approved.

TSA PreCheck™ Disqualification and Suspension

Can I be disqualified/suspended from TSA PreCheck™?

Yes. If you commit certain violations of federal security regulations, such as interference with security operations, access control violations, providing false or fraudulent documents, making a bomb threat, or bringing a firearm, explosive, or other prohibited item to an airport or onboard an aircraft, you are denied expedited screening for a period of time. The duration of disqualification from participation in TSA PreCheck™ is related to the seriousness of the violation and/or a repeated history of regulatory violations.

If you have questions concerning your TSA PreCheck™ status, call the TSA Contact Center at (866) 289-9673 or email us. If you received a notice of violation, please contact your case agent.

What if I received a preliminary determination of ineligibility letter?

If TSA finds potentially disqualifying information, TSA will send a letter with instructions on how to proceed.

If you applied for Global Entry, NEXUS, or SENTRI, you may submit an email or visit the Trusted Traveler Program website.

TSA PreCheck™ for Active Duty Military and DoD Civilians

Are all individuals who have a common access card or DoD ID card eligible?

At this time, only members of the U.S. Armed Forces and DoD federal civilians are eligible for TSA PreCheck™ through the existing partnership between DoD and TSA. Eligible DoD federal civilians must opt-in via milConnect. Members of the U.S. Armed Forces are not required to opt-in.

Am I eligible for TSA PreCheck™ if I make my reservations through a Commercial Travel Office?

Yes. When the commercial travel offices asks you to verify your Secure Flight personal information (full name, birthdate, gender), provide your DoD ID number as the known traveler number. The office is not required to ask travelers for their known traveler number, but will enter it in the reservation if the traveler volunteers the information.

Can I use TSA PreCheck™ for personal travel?

Yes. To participate, include your DoD ID number in the known traveler number field when making reservations through an airline or travel website. Travelers may also save their DoD ID/KTN in their frequent flyer program profile.

Do I need to be in uniform to participate?

No. Members of the U.S. Armed Forces do not need to be in uniform or on official travel to participate in TSA PreCheck™.

Do I present my common access card at the checkpoint to access the TSA PreCheck™ lane?

No. All members of the U.S. Armed Forces must include their DoD ID number in the known traveler number field when making flight reservations and a TSA PreCheck™ indicator must be visible on your boarding pass. The airlines will print a TSA PreCheck™ indicator (such as TSAPRECHK, TSA PRE, or TSA PreCheck™) on boarding passes to help you recognize when you are eligible for TSA PreCheck™ on your flight.

You cannot access the TSA Pre✓® lane by presenting your CAC or other documentation.

How can I opt-in for TSA PreCheck™ as a DoD Civilian?

DoD federal civilian employees must opt-in to TSA PreCheck™ by visiting the milConnect website. After selecting the “My Profile” and the “CIV” menu tab when logged into the website, users will be guided through the opt-in process for TSA PreCheck™. Civilian employees need to opt-in only once. Members of the U.S. Armed Forces do not need to opt-in.

How do I get TSA PreCheck™ as a member of the U.S. Armed Forces?

Enter the DoD ID number from the back of your common access card into the “known traveler number” field of your flight reservations or when updating your Defense Travel System profile for official travel.

TSA PreCheck™ for Persons with Disabilities and Medical Conditions

Can I request to use the TSA PreCheck™ lane because of my disability or medical condition?

No. Only travelers who have a valid boarding pass with the TSA PreCheck™ indicator printed on the boarding pass and embedded in the barcode will have access to the TSA PreCheck™ lanes.

Can the fee for TSA PreCheck™ be waived because I have a disability or medical condition?

No. The application fee covers the cost of the background check and cannot be waived.

I contacted TSA Cares for assistance. Will someone meet me at the checkpoint?

The level of assistance you receive may vary by airport. If you have any concerns when you arrive at the checkpoint, you may ask to speak with a supervisor or a passenger support specialist for assistance.

I need assistance during screening. Is there a number I can call before my flight?

TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.

Contact us 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. You may call (855) 787-2227 or email TSA Cares.

What does "lacking mental capacity" mean in Question 6 on the TSA PreCheck™ application form?

This question determines mental capacity relating to criminal cases closed as “not guilty by reason of insanity.”

What happens if I cannot go through, or opt-out of, metal detector screening?

What if I have TSA PreCheck™ and I use a wheelchair or scooter?

As a TSA PreCheck™-eligible traveler, you are allowed to leave on your shoes, belt, and light jackets, unless instructed otherwise by a TSA officer. TSA PreCheck™-eligible travelers are also allowed to keep their laptops and 3-1-1 compliant liquids in their carry-on luggage. Your screening process is determined by your ability to stand and walk. If you can stand and walk without the support of a person or device, you may be screened using advanced imaging technology or walk-through metal detector. If you can neither stand nor walk, TSA officer will swab your hands using explosive trace detection technology while you remain seated.

A TSA officer will physically inspect your wheelchair or scooter, including the seat cushions and any non-removable pouches or packs. If the wheelchair or scooter has any removable pouches or bags, you will need to remove them for x-ray screening.

What if I need assistance completing my application?