The quickest way to contact the Special Enforcement Program Office is to email to NOV.APO@tsa.dhs.gov and include your full name, TSA case number and case agent’s name (found in the Notice of Violation), and your telephone number.
You may also contact the Special Enforcement Program Office at (571) 227-3994. Be prepared to leave a message providing your name, phone number, the case number and correct spelling of the individual who is listed on the notice of violation, and your case agent’s name. Your message will be directed to your case agent for a return call. It is TSA's goal to return all calls within 72 hours; however, in the event of a delay, the date of your message will be taken into consideration.