What if I receive a Preliminary Determination of Ineligibility letter from TSA?

If TSA finds potentially disqualifying information, TSA will send you a letter with instructions on how to proceed. Review each potential disqualifying offense on the letter to determine if it is accurate as shown. As part of your redress, you may request an Appeal, a Waiver, or both.

TSA considers the following five criteria when determining whether to grant a waiver for a disqualifying criminal offense, as applicable:

  • Circumstances of the disqualifying act or offense,
  • Restitution made by the applicant,
  • Any federal or state mitigation remedies (such as certificates showing completion of court-ordered substance abuse or other treatment programs),
  • Court records or official medical release documents indicating the applicant no longer lacks mental capacity, and
  • Any other factors that indicate the applicant does not pose a security threat, including evidence of rehabilitation.

You will have 60 days from receipt of the letter to submit your response to TSA or request additional time to respond. You may also contact 1-855-347-8371 weekdays 8 a.m. to 10 p.m. ET for assistance.