I am having trouble with my Global Entry/NEXUS/SENTRI membership; whom can I contact?

If you have questions or concerns about your Global Entry, NEXUS, or SENTRI membership, you may submit an email or visit the Trusted Traveler Program website.

Global Entry, NEXUS, and SENTRI are programs of U.S. Customs and Border Protection. These programs offer travel benefits to pre-screened members. If you join Global Entry, NEXUS, or SENTRI, use your membership number as a “known traveler number” in airline reservations to receive TSA PreCheck™.