If you consistently do not receive TSA PreCheck®, please call the TSA Contact Center at (866) 289-9673, submit an online form, or contact us at @AskTSA on Twitter and Facebook Messenger.
Please be aware that if you have violated certain federal security regulations, including TSA security regulations, your access to TSA PreCheck® screening will be suspended. The duration of suspension from participation in TSA PreCheck® is related to the seriousness of the violation and/or a repeated history of regulatory violations. Membership suspension can last up to five years for a first time offense or be permanent for egregious incidents or repeat offenses.