Some individuals may need to renew in person, for example, if they have changed their name and have not gone through TSA’s name update process. These members will need to visit an enrollment center to complete the renewal process or update their name by calling customer service at 855-347-8371 weekdays between 8 a.m. - 10 p.m. ET.
Name changes may take up to three months to complete and processing time varies by individual.